Branch Manager
Henyep Group
Total years of experience :19 years, 1 Months
The Job role include
• Developing, implementing and maintaining a business plan for the branch
• Focussing on achieving custmer acquisition, retention and cross sales
• Managing the daily activities of Kuwait office
• Inspiring and motivating staffs
• Enforcing the company policies, principles and procedures
• Identifying then addressing team training and development needs
• Coaching and developing staff to do more and better.
• Adherence to regulatory and compliance requirements
• Ensure the branch provides excellent service to clients
• Enhancing awareness of the company branch and brand
• Liasing with Marketing team in Dubai to develop innovative marketing strategies for Kuwait
• Communicating clear business messages to staff
• Analysing monthly staff performances and providing support system to achieve improvement in sales performance
• Attending customer grievances promptly
• Meeting with local business partners and closing deals
• Identifying new talents and developing the team in Kuwait
• Arranging seminars and other promotional activities
• Deciding on employee roaster timings inorder to have extended working hours in Kuwait branch
• Handling media promotions both print and social media
• Co-ordinating with Banks with regards to HYCM trade accounts in Kuwait
• Co-ordinating with the local sponsor for HYCM in Kuwait
• Co-ordinating with top management in Hongkong for the operational requirements of Kuwait office
• Co-ordinating with Dealing room in UK with regards to all trade accounts in Kuwait
• Point of contact with Risk Team of HYCM with regards to client accounts
• Point of contact with Head of compliance of HYCM with regards to Account opening formalities
• Identifying the risks of Money Laundering and deciding whether to approve or reject accounts
• To update and confirm client contact details on an ongoing basis resulting in an accurate client
• database
• Responsible for sending introductory communication to leads and clients
• Structured periodic communication (e‐mail, phone call) to leads and clients ensuring continued
• contact and good customerservice.
• Ongoing promotional activity (e‐mail, phone call)regarding special offers for either active or non
• active clients
• Various other duties as and when required
• IB negotiations and handling of IBs for Henyep, Kuwait
Dealing with client Forex accounts
Dealing with FOREX
Online Trading in Derivatives
Dealt with International Financial Markets
Finance & Marketing