Deputy Sales Manager
VFS GLOBAL INTERNATIONAL
مجموع سنوات الخبرة :11 years, 3 أشهر
(A visa outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments with 3402 application centers and operations in 144 countries across 5 continents.
• Budgeting. Defined Annual, Quarterly and monthly targets to the junior teams that matched and delivered set company Objectives.
• Team Galvanization. Managed, motivated and developed the sales support team of 25 members for better customer satisfaction.
• Training and Development. Monitored, and proposed in-house and external trainings, organized workshops that up-scaled sales Team members with 95% aptitude in product knowledge.
• Compliance. Set well defined processes and ensured quality compliance to defined standards viz. ISO 9001, 27001, 14001, with established guidelines.
• Visa issuance. Issued over 4000 new visas (Visit) for the general public and members of government. Renewed/- Extended over 1500 Visas. Eliminated process lags with quick processing of Visas applications.
• Account Reconciliation: Reconciled Multi-million account with partners that curbed figure mismatch to less than 5%, hence, hasting payments.
• Productivity. Streamlined departmental operations, bringing on board a team that was expert in handling operational issues thus up-scaling performance and Raising productivity to + 10%.
• Bookings/scheduling. Scheduled 100% flights, airport pickups and hotel reservations for expatriates, new recruits and terminated employees to and from the UAE.
• Conflict Resolution. Addressed and resolved employee queries, registered and advised management.
• Achievement. Promoted from a Sales supervisor to Deputy Sales Manager from April 2018 due to my advance skills in handling sales related issues.
(An avant-garde travel service enterprise providing an extensive platform that brings together a wide array of products and services, with the purpose of making a traveler’s experience comfortable, safe, affordable and unique)
• Surveyed destination and travel prices, customs, weather conditions, reviews.
• Sold travel insurance, hotel booking, tickets, International driving permit, International student ID.
• Planed and organized travels, Researched, explored and studied different travel destination options.
• Advised suitable travel options that best reflected clients' needs.
• Negotiated Contracts and Collected payments on behalf of the company.
• Masterminded Visa application forms and document verification for visa applicants.
• Performed Meet and greet services, processed car rentals, international sim cards and other travel services.
• Specialized in issuing travel insurance (AIG, Zurich and Royal Sun Alliance Insurance, AXA)
• Issued Air tickets, hotel booking and organized Sightseeing schedules.
• Retail sales (Travel products) Saudi visa & Dubai Visa Processing (DVPC)
• Updated latest trends and information with presentation of excellent service to clients.
• Providing training and development for new and existing employees.
• Created and maintained relationships with loyalty through good rapport ethics.
I have completed my study with a great distinction point of 3.94 with a 4 point grade scoring. I have conducted a research on the role of cooperative training.