Store Supervisor
Beside
Total years of experience :8 years, 1 Months
➢ Overseeing salespeople, cashiers, shelf stockers, and other employees.
➢ Managing finances and preparing an annual budget.
➢ Keeping records of expenditure, sales figures, and employee
performance.
➢ Evaluating the supply and availability of stocks, and profit-
margins.
➢ Implementing measures to avoid stock damages, theft, and
other shrinkage factors.
➢ Monitoring shelves stocks and product displays, and the general
appearance of the store.
➢ Investigating market trends and offering products that would
appeal to customers to help visual merchandising team.
➢ Addressing customers' requests, comments, and complaints.
➢ Motivating employees to achieve targets.
➢ Training new staff members and scheduling shifts.
➢ Analyze operating and financial statements for profitability ratios.
➢ Ensure promotions are accurate and merchandised to the company’s standards.
➢ Utilize information technology to record sales figures, for data analysis and forward planning.
➢ Ensure standards for quality, customer service and visual merchandising.
➢ Monitor local competitors.
➢ Ensure hours of operation are in compliance with local
laws.
➢ Maintain store's cleanliness and health and safety
measures.
➢ Organize and distribute staff schedules.
➢ Preside over staff meetings.
➢ Help retail sales staff achieve sales targets.
➢ Manage different departments within the store.
➢ Handle customer questions, complaints, and issues
➢ Respond to customer calls and emails and answer questions about products and services
➢ Process orders and ensure they are fulfilled
➢ Handle customer complaints or concerns
➢ Log all contacts in our customer database system
accurately
➢ Perform general administrative tasks, such and copying
and filing
➢ Generate monthly, quarterly, and annual reports for management
➢ Processing refunds and exchanges based on company policies
➢ Issuing warranties when necessary
➢ Enrolling customers in the company’s loyalty program
While studying we had so many theories courses where we worked physically in big companies in the city helping their employees in the the daily tasks, and getting some experiences about jobs environment , and knowing the meaning of leadership, Teamwork collaboration from inside the scene.
