Melanie D'souza, Learning and Development Executive

Melanie D'souza

Learning and Development Executive

TECOM Investments

Location
United Arab Emirates - Dubai
Education
Diploma, Office Management
Experience
24 years, 11 Months

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Work Experience

Total years of experience :24 years, 11 Months

Learning and Development Executive at TECOM Investments
  • United Arab Emirates - Dubai
  • My current job since July 2008

Major responsibilities:

• Manage administrational functions of the Learning & Development function
• Managing Procurement Process for all external trainings and other requirements
• Liaise with department focal points to ensure their department staff fulfill their required training plan (internal and external)
• Register staff for training through the Learning Management System
• Ensure all staff attend mandatory internal trainings
• Provide monthly training reports to each department
• Monitoring and tracking expenses for the department on a monthly basis to control the costs within department. Provide periodic budget reports to the HC management
• Monitor and report monthly unit KPI report to HC Management
• Manage TECOM Investments Library, communicate book of the month email to the colleagues
• Managing Admin Assistant’s job activities
• Manage & maintain Learning and Development Stock
• Purchase all required material for Learning and development through the Oracle System
• Ensure room and refreshment set up is in order for every training
• Liaising with HSE department to organize HSE training
• Liaising with external training suppliers for training requirements and other arrangements

Department Coordinator - Corporate Planning & Project Management at Dubai International Financial Exchange
  • United Arab Emirates - Dubai
  • November 2004 to April 2008

Ensuring adequate supply of all procurement items and office supplies. Monitoring office stationery, kitchen items & cartridges.
Managing administration and hospitality department. Liaising with suppliers accordingly.
Organizing staff events and activities as and when requested. Maintaining central filing. Handling the office subscriptions.
Coordination with the support staff and security. Handling day to day office issues and complaints.
Preparing monthly expense report, sorting out payments etc. Meeting up with daily ongoing administrative tasks.
Implemented better dispatch solutions for internal/external mails and couriers. Induction for new staff.
Managing security related issues in the absence of Security manager. Assisted Office Manager during office fit out.

Secretary at Swire Pacific Offshore (Temporary Assignment)
  • United Arab Emirates - Dubai
  • September 2004 to October 2004

Ensuring proper dispatch of documents internally.
Dealing with courier tasks, daily mail, fax and courier dispatch.
Managing switchboard. Sending reports to head office, maintaining filing. Independent correspondence.

Administration at Landmark Graphics – A Halliburton Company (Dubai, UAE)
  • United Arab Emirates - Dubai
  • July 2004 to August 2004

Travel arrangements, international hotel bookings. Maintaining office stationery, preparing purchase orders.
Managing switchboard. General coordination and administration responsibilities.
Dealing with courier tasks, daily mail, fax and courier dispatch. Updating daily headcount and travel approval.

Secretary cum Receptionist (Temporary Assignment) at Swarovski Middle East F.Z.E. (Dubai, UAE)
  • United Arab Emirates - Dubai
  • May 2004 to June 2004

Travel arrangements, international hotel bookings. Dealing with courier tasks, daily mail, fax & courier dispatch.
Maintaining office stationery. General administration responsibilities.
Managing switchboard & facilitating phone communication.

Secretary to the GM - Consumer Products Division at Disney Jawa Enterprises L.L.C. (Dubai, UAE)
  • United Arab Emirates - Dubai
  • April 2004 to May 2004

Dealing with courier tasks, daily mail, fax and courier dispatch. Sending faxes, letters and emails.
Coordinating with travel agencies, issuing air tickets, hotel booking & reservation. Participated in events organization.
Filing documents. Managing switchboard.

Executive Assistant to the C.E.O. at Bin Hendi Enterprises L.L.C. (Dubai, UAE)
  • United Arab Emirates - Dubai
  • December 2003 to January 2004

Preparing letters, faxes and other correspondences. Organizing hotel bookings and travel arrangements.
Ensuring proper distribution of email, faxes and correspondences to the various departments.
Coordinating with other departments, fixing up appointments, internal meetings etc.
Maintaining office filing and other secretarial responsibilities.

Secretary to the Managing Director at Super Jewels Ltd. (Jebel Ali Free Zone, Dubai, UAE)
  • United Arab Emirates - Dubai
  • June 2002 to August 2003

Coordinating export of rough diamonds, preparing invoices and other necessary documents.
Independent correspondence, handling telephone calls, fixing up appointments.
Updating client information. Handling travel arrangements, international hotel bookings.
Maintaining office filing, general secretarial and administration responsibilities.
Preparing various office letters, faxes, updating H.R. Record of the staff.

Administration Manager cum Assistant to the Managing Partner at A.R.A. Law (Mumbai, India)
  • India
  • August 1999 to October 2001

Independent correspondence, fixing up appointment with clients for the Partner, coordinating meetings & other follow ups.
Amending legal documents, transcribing from Dictaphone, maintaining Partner’s time slips. Maintaining filing, coordination with clients. Coordination with printing agency for office letterheads, envelopes, business cards etc.
Conducting induction programme for the newly joined lawyers and other staff, organizing recreational programme for the office, updating record of clients on Microsoft Access.
Handling travel arrangements, ensuring deliveries and dispatch in an organized manner, monitoring office stationery.

Executive Secretary at Citicorp Overseas Software Limited (Mumbai, India) - Temporary assignment
  • India
  • February 1999 to April 1999

Scheduling meetings for the CEO. Coordination with other departments and clients. Maintaining filing.
Sorting out daily incoming and outgoing mail. Preparing letters for the CEO, updating client information.
Travel arrangement

Secretary to the GM (Sales & Marketing) at The Fariyas Group of Hotels
  • India
  • January 1998 to January 1999

Fixing up appointments, noting messages for the General Manager and the Sales Department.
Coordination with the Sales Department, guest, clients, ad agencies etc.
Coordination with the other branch offices, checking with their requirements for the office.
Preparing various letters, coordinating with the clients about the packages. Maintaining daily filing and sales call register.

Education

Diploma, Office Management
  • at Spearhead
  • April 2012
Diploma, Train The Trainer certificate from ILM
  • at ILM (through Protraining)
  • April 2011
Diploma, Personal Secretarial Diploma
  • at Davar's College of Secretarial Service
  • December 1998

Shorthand speed - 120 wpm Typing speed - 50 wpm

Bachelor's degree, Commerce
  • at Mumbai University
  • October 1997

Specialties & Skills

Teamwork
Coaching
Computer Skills
Organisational Skills
Customer Relations
Secretarial Diploma, Good Computer Skills

Languages

English
Expert

Training and Certifications

Yes (Certificate)
Date Attended:
June 2013
Valid Until:
June 2013
Yes (Certificate)
Date Attended:
April 2011
Valid Until:
April 2011
Office Management (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012