Melanie Girado

 Working with the team to identify and develop key policy areas
 Review and evaluate policies
 Determine the benefits and drawbacks of existing policies
 Propose suggestions to improve the effects of policies
 Edit and amend policy drafts as required
 Gather data and produce reports on the qualitative and quantitative analysis
 Providing regular updates
 Working effectively with our stakeholders
 Responsible in reviewing company tenders prior to approvals.
 Review the completion of all Annual Plans of Audit and Asset Protection Division.
 Responsible in creating courses and programs on Learning Links for all career levels.

 Creation of the receipt of all business cases and supporting documentation relating to security equipment required in both new, existing stores, Distribution Centers and Corporate Offices.
 Responsible for checking of data within business case and ratifying in order to submit to line manager.
 Responsible for raising of all purchase orders for Security equipment and services.
 Ensuring purchase order process is followed through to completion resulting in final approval of invoice for payment.
 Responsible for guarding payments/invoices - checking Daily Store Attendance Reports and preparing for invoice approval.
 Ensure contracts in place for suppliers.
 Responsible for the completion and monitoring of all tracker reports i.e. LPR/H+S/Cash Counts/Stock take visits/KPI/Training/Investigations/Supplier.
 Responsible for new store support to field teams ensuring all target dates are met.
 Responsible for ensuring that all invoice information received is ratified and payment paperwork completed on time and in full as per company policy.
 Supporting field based teams, where necessary.
• Responsible in doing reports for the SVPAAP, DAP and Presidents of all Alshaya Divisions.

➢ Ensure quality assurance standards are consistently met and best practice ranging from Cash Controls, Health & Safety, External & Internal Audits, Security and Customer Service.
➢ Control the store orderings and inventory and ensuring the maintenance of the standard of goods and their availability.
➢ Handles customer enquiries and complaints confidently, acknowledging and reassuring customer of our best intentions.
➢ Determines that the customer environment in my area of responsibility meets all required standards and creates a pleasurable and positive experience for them.
➢ Make sure that the team is motivated and able to provide the best possible service experience.
➢ Focuses on factors within my own sphere of influence and show determination to maintain high standards of work under pressure.
➢ Monitor performance of each member of the team and gives objective, informed and constructive feedback on behavior as well as business objectives.
➢ Takes responsibility and clearly communicates business targets to my team, encouraging and motivating them to realize the department or store objectives.
➢ Ensure a world class customer experience through active listening and identifies the best products for the customer while suggesting alternatives and/or additional items as appropriate.

Achievements
• Commended for achieving 105% rating on the first SHOPPIE visit & 104.97% rating on the second where 95% is considered high or excellent.
• Commended for the consistency of my work which made us achieved 100% rating on both Customer Service Observation Visit & Regional Operations Store Visit.
• Highest Service Score - Brand Service Champion 2014
• Achieved highest percentage on VOC “Voice of Customer” score in 2014 with more than 300 entries.
•* Awarded with the "3-In-A-Row Award" for achieving a VOC Score of over 65% for the month of March, April and May 2015.
* Commended by our Operation Manager for exceeding the Average Transaction Value Target and for being the highest for 3 consecutive months.

Shift Supervisor
➢ Supervise and participate in kitchen and dining area activities
➢ Resolve customer complaints regarding food service
➢ Train workers in food preparation, and in service, sanitation and safety procedures
➢ Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write ups
➢ Assign duties, responsibilities, and work stations to employees in accordance to work requirements
➢ Inspect supplies, equipments and work areas to ensure efficient service and conformance to standards
➢ Control ordering and managing inventories of food, equipment, smallware and beverage and report shortages to designated personnel
➢ Responsible in building sales and profits of the restaurant

Admin Assistant (TSC Head Office)
➢ Answer telephones and transfer to appropriate staff member
➢ Meet and greet clients and visitors
➢ Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing
➢ Maintain hard copy and electronic filing system
➢ Prepare and modify documents including reports, drafts, memos and emails
➢ Setup and coordinate meetings
➢ Manage schedule of the Operation Manager
➢ Maintains office supplies for the department

Achievements
• Recognized and commended by the company owner himself in the consistency of my work in providing excellent customer service especially in handling VIP customers such as ambassadors and etc.
• Employee of the Month for October 2013
• Employee of the Month for November 2011

➢ Responsible for welcoming, greeting & escorting guest to their table.
➢ Encourage guest to make informed choices about their alcohol.
➢ Take charge of proper storing of wines, beer and other alcoholic beverages.
➢ Handles job related pressures well while serving.

Restaurant Server
➢ Greets customers with proper greetings. Takes order and deliver food in timely manner.
➢ Makes appropriate suggestions on all courses and is aware of selling without being pushy.
➢ Check back guest tables to determine the degree of satisfaction.
➢ Handles POS system quickly and efficiently always being prepared to place order.
➢ Maintains table cleanliness throughout the meal.
➢ Maintains friendly, helpful and positive attitude.
➢ Responsible for all sidework and cleaning duties.
➢ Knowledgeable in operating policies & CPK fact sheet, is aware of posted information, attend to employee meetings and is a team player.
➢ Maintains an immaculate appearance, uniform standards and nametags exemplifying best image of CPK.

Achievements
• California Pizza Kitchen​- Best In Suggestive Selling
1st Place - Rockseller of the Month FOH Motivational Game for March 2010
• Rockstar of the Month​- March 2010

➢ Make and serve hot and cold coffee according to costa brand standards.
➢ Observes proper and correct presentation of all food and beverage items.
➢ Checks the consistency of coffee grind size and dose.
➢ Calibrates coffee grinders and espresso machines.
➢ Receive deliveries, log wastages and transfer in and out of stocks
➢ Do daily, weekly and monthly sales reports and inventories.

➢ Responsible for doing regular administrative duties such as filing paperwork, taking messages, collecting and passing out time sheets, ordering office supplies, taking notes at business meetings, and related duties.
➢ Responsible for important documents like contracts.
➢ Meet and greet with clients and other visitors.

>Greets customers
>Takes order and deliver food in timely manner.
➢ Makes appropriate suggestions on all courses and is aware of selling without being pushy.
➢ Check back guest tables to determine the degree of satisfaction.
➢ Handles P.O.S. system quickly and efficiently always being prepared to place order.
➢ Maintains table cleanliness throughout the meal.
➢ Maintains friendly, helpful and positive attitude.
➢ Responsible for all side work and cleaning duties.

 Make and serve hot and cold coffee.
 Observes proper and correct presentation of all food and beverage items.
 Checks the consistency of coffee grind size and dose.
 Calibrates coffee grinders and espresso machines.
 Receive deliveries, log wastage and transfer in and out of stocks
 Do daily, weekly and monthly sales reports and inventories.

ocal Store Marketing Representative
➢ Responsible for hosting parties and special functions.
➢ Do customer relations and handles customer complaints.
➢ Indentifies business trading areas and its customer classifications.
➢ Organizes in-store activities to increase sales like school tours, community visits and etc.
➢ Monitors P.O.P. availability such as banner, posters and etc.
➢ Observes proper implementation of international, national and in-store promotions.
➢ Do inventories, ordering and receiving items.

Service Crew
➢ Delivers 100% customer satisfaction through cleanliness, quality food and fast service.

Achievements
• Employee of the Month for February 2002
• Fastest KS Person (January 2001 International Visit)
• McSmile Awardee (January 2001 International Visit)
• Best in Drive-Thru (September 2000)