Melanie May Sario

• Provide counseling and advice to all employees in line with company and HR policies and UAE Labor laws.
• Completes and coordinates needed requirements for Residence Visa Application with Company PRO such as renewals and processing for other visa.
• Process Company’s and staff insurance.
• Prepares monthly summary (annual/sick leaves, absences, Over time) to be used for payroll computation.
• Process staff salary thru WPS.
• Maintain and updates usage of kilometers and petrol for all drivers.
• Prepares End of Service for staff that’s resigning and terminated and calculates accordingly as per UAE labor Law.
• Maintains and updates employee master list and their leave and End Of Service calculation for finance purposes.
• Prepares and facilitates various document requests such as Salary Certificates, Employment Certificates, No Objection Letters/Certificates, and Request for Settlement and Cancellation.

Terramar Gulf FZCO.
DUBAI AIRPORT FREEZONE UAE
Position: Secretary
December 2009 up to Present
Responsibilities but not limited to;
• Handling of telephone switch board
• Handling and expedition of incoming and outgoing courier
• Responsible in travel and hotel booking local & international
• Taking care of the reception duties to ensure all the internal & external customer well attended in professional manner.
• Prepares letters and correspondence
• Cross check if all the import documents are correct prior dispatch
• Responsible in maintaining office & Kitchen supplies
• Responsible in accounting and administration of Petty Cash
• Administrative duties in relationship to the local authorities, especially the DAFZA / JAFZA and Chamber of Commerce.
• Preparing of payments/cheques
• Collection of mail from PO box and Bank
• Handling and filling of correspondence with suppliers, customers, related companies and other business partner
• Preparing quotations, taking out of monthly report in Spare parts Dept. using our Citrix/NX system
• Responsible in visa processing of all company staff
• Making weekly and monthly report
• Attending to other duties and responsibilities given.

Indus Real Estate L.L.C.
BUR DUBAI, UAE
Position: Receptionist / Secretary
August 2008 up to November 2009
Responsibilities but not limited to;
• Attending incoming calls and divert responses to concerned.
• Prepare quotation to the customer.
• Control, Maintain and analyst the data base
• Travel hotel booking and arrange local & International.
• Manage to handle petty cash.
• Preparing the new contract of client/ and Invoicing.
• Review and answer correspondence; File correspondence & other records
• Updating weekly advertisement if we have any changes.
• Shooting emails to all real estate company's if our agents have requirements and availabilities.
• Coordinate and follow- up some Real Estate company having a contract with us, if they have a buyer or prospect investors. Report directly and update the properties listed.
• Coordinating to our H.R dept. if there's any new applicant or visa need to be process.
• Maintain the documents in an organized manner and file them accordingly.
• Coordinate in purchasing office supplies.
• Work us a team.

Confabia Incorporated
LIBIS, QUEZON, CITY PHILIPPINES

CUSTOMER SERVICE REPRESENTATIVE
March to June 2008
- An International Call Center in the Philippines as a hub for Australian and New Zealand concerning prepaid international card which head office is located in Australia.

Responsibilities but not limited to;
• Provide customer service to Australian and New Zealand concerning prepaid international calling card.
• Attend international inquiry / outsource customer concerning prepaid international card i.e.
o In liaison with prospective / existing client
o Explain benefits of the product
o Up selling
• Assisting in trouble shoots the fault reported by guiding them as per product protocol.
• Logged fault report in the system.
• Prepare the weekly and monthly sales and logged reporting.
• Update customer records.
• Follow-up unresolved issues.
• Conduct random check of existing customer.
• Follow up the entire customer for the past transaction.
• Giving satisfaction to the customer and company.

POSITIVE RESPONSE VISION INCORPORATED
MAKATI, PHILIPPINES
CUSTOMER SERVICE REPRESENTATIVE
April 2007 to March 2008
Accredited Service provider of Citi Bank Makati, City Philippines which, we are handling the credit cards of Citi Bank Customers.

Responsibilities but not limited to;
• Encoding customer information
• Outsource new customer to cater the product till successfully sell / recruited a new customer.
• Processing of related documentations required i.e. between external and internal customer.
• Update customer database on a regular basis.

ON - THE - JOB TRAINING
Philippines Long Distance Telephone
Accounting Department

February to March 2006
Responsibilities but not limited to;
• Assisting all external customers.
• Rigid follow-up and reminding customer for pat due bills.
• Other work delegate by the colleague.