Melat Hailu

• Provide good service standards at all times 
• Greet and initiate conversation with guest and understand guest needs 
• Possess good product knowledge and selling skills 
• Assist guests on their enquiries and helping them by going the extra mile 
• Ensure that the store housekeeping, stock replenishment and merchandise display are carried out as a daily routine 
• Understand store assortment mix 
• Monitor store inventory movement & inform Store Management if there are irregularity in stock movement 
• Assist other team members in a positive and professional manner 
• Willingness to cross train as requested 
• Ensure that Standard Operating Procedures (SOP) are adhered in accordance with company policies 
• Perform all POS functions in an accurate and timely manner 
• Ensures that Environmental, Health and Safety requirements are adhered 
• Any other duties as may reasonably be requested by the management team 

Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards

Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products

Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner

Assist in the preparation of the staff schedule in order to ensure that the Shop manpower is effectively matched to the shop’s operational requirements in a cost effective manner

Communicate sales plans and targets to the Shop team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed

Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

 

 
 

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards

Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable

Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times

Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss

Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping

Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; change tag prices of products during promotion periods or as needed