Melissa Joy Tabernilla

Proactive mindset towards problem solving, a keen eye for detail and a capability to work in a fast-paced environment without the need for constant supervision. Experience of written communication within a business context and confident approach to verbal communication.
Key Responsibilities:
• Managing the whole order processing - from purchase order, checking of artworks, shipment of goods and logistics, custom clearance processes and other documentation, invoicing and order payment.
• Strong account management and relationship building skills that focuses on growing and developing existing client base by generating new business.
• Acts as the key interface between the customer and all relevant divisions; experience of managing major national accounts at head office level.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Administrative and office management tasks assigned from time to time.

Full round ship chandling operation work - receiving inquiries from ship owners, agencies, ship managers, maritime related purchasers and provide quotation the same day; follow-up on quotations to secure purchase order; purchasing and delivery; shipping and logistics; to the final stage of payment and invoicing.

Key Responsibilities:
• Responsible to source, negotiate and purchase materials from both local and overseas vendors; proactively liaising between suppliers and customers to resolve purchasing supply issues, ensuring 100% accuracy and timely provision of supplies.
• Evaluate supplier performance based on quality standards, delivery time & best prices; review prices and product specifications to determine the suitability to the customer requirements.
• Track deliveries and make sure the customer receives exactly what was ordered from the suppliers; answer supplier and customer inquiries about order changes or cancellations and check requisition orders for accuracy; reconcile or resolve value discrepancies.
• Develop and maintain constructive and cooperative working relationships with colleagues, management, suppliers, and customers.

Provide administrative support to the group manager in problem solving, project planning and management, and development and execution of stated goals and objectives of the department.
Key Responsibilities:
• Person-in-charge for all transactions with all vendors and suppliers; review invoices for accuracy and work to resolve discrepancies; prepare check voucher for payment.
• Coordinate building and maintenance issues for general repair (air conditioning, security, insurance, etc.) and updating (painting, service maintenance of equipment, etc.).
• PEZA Client Survey Form - gathers, reviews, and analyzes information required for administrative reporting; document complaints and develop an appropriate course of action.
• Carry out special assignments for managerial staff, identify problem areas, determine solutions and implement changes.
• Process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary.
• Coordinate meetings, including attendee management, materials preparation, room set-up and issue resolution; assist with special projects, staff training and performs miscellaneous job-related duties as assigned.