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Meliza Marie Reyes, Call Center Representative

Meliza Marie Reyes

Call Center Representative

NStyle International

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Nursing
Experience
7 years, 8 Months

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Work Experience

Total years of experience :7 years, 8 Months

Call Center Representative at NStyle International
  • United Arab Emirates - Dubai
  • My current job since October 2016

WORK EXPERIENCE:

CUSTOMER SERVICE REPRESENTATIVE
VIRGIN MEDIA UK
AUGUST 2012 - JULY 2013

CUSTOMER SERVICE REPRESENTATIVE
SEARS
JULY 2013 - FEBRUARY 2014

ESCALATIONS ADVISOR
SEARS
MARCH 2014 - MAY 2014

MENTOR / SUBJECT MATTER EXPERT
SEARS
JUNE 2014 - DECEMBER 2014

COACH / TEAM LEAD
SEARS
JANUARY 2015 - OCTOBER 2016

CUSTOMER SERVICE REPRESENTATIVE
NSTYLE INTERNATIONAL, DUBAI, UAE
OCTOBER 2016 - PRESENT






SKILLS ACQUIRED WHILE WORKING:
• Dealing with calls in a highly professional manner.
• How to act as the first point of telephone contact for a customer.
• Handling complaints in a diplomatic way.
• Accurately updating customer records with information.
• Responding to customers who have special communication needs such as language difficulties or disabilities.
• Answering any queries quickly and efficiently.
• Quickly understanding a caller’s point of view and empathize with them.
• Able to respond and adapt to the needs of all customers.
• Fully aware of all laws and regulation regarding data protection.
• Quickly processing information.

SKILLS:
• SELF-MOTIVATED, INITIATIVE, HIGH LEVEL OF ENERGY
• CAN SPEAK AND WRITE ENGLISH AND FILIPINO FLUENTLY
• KNOWS THE BASIC IN MS OFFICE (MS WORD, MS POWERPOINT, MS EXCEL)
• COMPUTER LITERATE
• DECISION MAKING, CRITICAL THINKING, ORGANIZING AND PLANNING
• TOLERANT TO STRESSED SITUATIONS

Education

Bachelor's degree, Nursing
  • at University of Baguio, Philippines
  • March 2012

Specialties & Skills

SKILLS ACQUIRED WHILE WORKING: • Dealing with calls in a highly professional manner. • How to act as the first point of telephone contact for a customer. • Handling complaints in a diplomatic way. • Accurately updating customer records with information. • Responding to customers who have special communication needs such as language difficulties or disabilities. • Answering any queries quickly and efficiently. • Quickly understanding a caller’s point of view and empathize with them. • Able to respond and adapt to the needs of all customers. • Fully aware of all laws and regulation regarding data protection. • Quickly processing information. SKILLS: • SELF-MOTIVATED, INITIATIVE, HIGH LEVEL OF ENERGY • CAN SPEAK AND WRITE ENGLISH AND FILIPINO FLUENTLY • KNOWS THE BASIC IN MS OFFICE (MS WORD, MS POWERPOINT, MS EXCEL) • COMPUTER LITERATE • DECISION MAKING, CRITICAL THINKING, ORGANIZING AND PLANNING • TOLERANT TO STRESSED SITUATIONS
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