Customer Service Representative
Aster DM Healthcare
مجموع سنوات الخبرة :3 years, 0 أشهر
Explained and applied hospital rules and regulations to ensure proper patient care
▪ Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical
care cost to patients
▪ Performed cash, cheque, and credit transactions for the patients visit, diagnostic studies and
supplies.
▪ Reduced patient billing concerns by providing prompt service.
▪ Understand the importance of dealing with confidential information.
▪ Initiated patient dispute resolution and escalated as necessary.
▪ Managed all calls from patients and outside sources directing questions and messages to the
concerned department
▪ Communicated with insurance and Pharmaceutical companies via telephone or correspondence
▪ Prepped, scanned, released, processed and maintained patients medical records.
▪ Responded to patient billing inquiries, directing to appropriate departments, as necessary.
▪ Processing Dubai Government (DHA) attested medical leave certificates.
▪ Acquired specific CPT and ICD-9 codes to ensure proper treatment and billing of all detailed
procedures.
• Increasing organization’s market visibility and market share by branding its image.
• Understanding regional marketing requirements and developments with the help of Monthly marketing reports (MIS) and Monthly Market Tracker.
• Ensure success of various trade partner meets, new product launches, press meets.
• Planning and implementing marketing activities across all online and offline channels.
• Logging and progressing all new leads / potential sales enquiries.
• Analyze and produce reports on data provided by customers.
• Making sales calls and handling enquiries from potential customers.
• Writing new marketing material and website content.
Resolving customer complaints via phone, email and social media.
Maintaining records of customer queries and providing reports on the same to the management as and when required.
Coordinating with concerned departments in order to provide efficient and quick service to the clients.
Resolving product or service issues by clarifying the customer's complaint and following up to ensure resolution.
Preparing weekly reports to the management analyzing the number of complaints received and resolved during the week.
Worked in a highly stressed environment wherein customer queries had to be resolved at the earliest.
.