Sales & Marketing Manager/ Event Coordinator/ PA
The Millhouse Restaurant Skidby
Total years of experience :10 years, 2 Months
Having high personal and professional standards has ensured the success of the company events which remains a prominent part of the local and wider community. Being patient and listening to the client brief I am responsive and proactive. Being creative and detail orientated encourages increased client expenditure. Being far sighted and planning long term, I have successfully surpassed targets and using my initiative expanded the range of events offered at the restaurant. In recognition of my organisation and prioritising skills I have taken over the running of a small subsidiary wedding car company. From this I have received a pay rise and a bonus for each event.
¥ Effectively created an atmosphere centered on delivering superior customer service
¥ Create successful marketing and social media campaigns/strategies, including budget planning, content
ideation, and implementation schedules
• Creating event proposals which fit client requirements and presenting proposals by deadline, planning event aspects and details such as seating, catering, and guest list
¥ Staying under budget while planning event specifications
¥ Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports
¥ Maintain a working relationship with vendors and venues
¥ Demonstrating to client’s strong knowledge of venue and vendor offerings, taking clients on tours of venue possibilities
¥ Planning, organising and running multiple events at once
¥ Arrange meetings with clients outside of the office
¥ Delegating event planning tasks to other staff members where necessary
¥ Anticipating and planning for different scenarios with contingency plans
¥ Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further sales opportunities
¥ Train sales colleagues in the art of selling, monitor training material and ensure building ceremony licensing in-date
¥ Demonstrate superior time management skills and meets sales deadlines
¥ Undertake all recruitment responsibility from hiring, issuing disciplinary’s and accountable for terminations
¥ Strictly adheres to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary
• Managing multiple diaries and making appointments
• Booking rooms and travel arrangements
¥ Preparing and distributing papers and documents for meetings
¥ Taking minutes at all meetings
¥ Drafting letters and other documents, such as PowerPoint presentations
¥ Maintaining filing systems
¥ Answering the phone and answering queries
¥ Photocopying and printing
¥ Using various computer packages - Word, Excel, PowerPoint
Being the first and last port of call for all customers, my main duties were to manage all reservations within the restaurant and hotel both efficiently and to a standard that is higher than expected of me. Liaising with the kitchen staff to organise menus, prepare for large private catering events, weddings and parties; the front of house team including the sommelier and maître affineur. Other responsibilities within my role were broadened throughout the restaurant and hotel from organising deliveries, ensuring they are one time and stock checked, room inspections to assess quality control, check-in’s to welcome customers to the establishment, social media maintenance, replying to all enquiries via telephone and email hastily, arranging meetings for proprietors and managers and handling weekly financial reports, the daily cash flow and forecasting. Portraying the restaurant moto of a fine dining 5 rosette restaurant was crucial. I was faced with unique requests and challenging enquiries daily due to the nature of the business and forever strived to provide high quality customer service. Ability to exercise good judgment in a variety of situations, with strong written and verbal communication with both national and international employees with a range of socioeconomic backgrounds.
(Contractual for ASOS order production)
Managerial Responsibilities leading a team of 6 employees: adjusting schedules when needed and effectively assigning human and material resources: quality monitoring: planning delivery timetables: ensuring stock met demand; overseeing the ordering and packaging process; overseeing dispatch of shipment. Commercial awareness of budgets and deadlines
¥ Maintained work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points.
¥ Completed production plans by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
¥ Maintained quality service by establishing and enforcing organisation standards.
¥ Ensured operation of equipment by calling for repairs; evaluating new equipment and technique
School Hull