Mentalla Abdalla

• Lead and oversee day-to-day restaurant operations to ensure smooth and eficient service.
• Develop and implement operational strategies that improved restaurant eficiency by 20% year-over-year.
• Manage a team of 30+ employees, ensuring high levels of motivation, performance, and customer satisfaction.
• Monitor and maintain inventory, ensuring cost-efective procurement practices and reducing waste by 15%.
• Collaborate with marketing teams to create promotional campaigns, boosting customer engagement.
• Maintain high customer service standards, addressing customer feedback and ensuring repeat business.

• Delivered exceptional service to passengers, resolving issues related to bookings, baggage, and flight details.
• Assisted in check-in, boarding, and lounge management to ensure a seamless travel experience for customers.
• Recognized for consistently achieving high satisfaction scores, contributing to improved customer loyalty.
• Handled inquiries and complaints efectively, ensuring resolutions in a timely manner.
• Worked closely with the cabin crew and ground staf to enhance operational eficiency.

awareness by 30%.
• Managed social media campaigns and email marketing initiatives, driving engagement and customer acquisition.
• Conducted market research to identify trends and customer needs, adjusting strategies to stay competitive.
• Collaborated with sales teams to align marketing eforts with revenue targets, boosting sales by 25%.
• Organized events and promotional activities to generate buzz and attract potential clients.