محمد المعراج علام

• Hands On experience of Azure
VM Creation/Deletion/Modification.
• Good Knowledge of MS Azure Clustering &
high Availability.
• Good Knowledge of Monitoring of MS Azure
Services.
• Good Knowledge for Azure Subscriptions.
• Working knowledge of Microsoft Azure Active
Directory
• Familiar with Linux Operating System
• Azure Storage and Backup Experience.
• Good Knowledge of VMWARE.
• Comprehensive background in the installation,
upgrades, configuration, rollout and support of
hardware, software, peripherals and network
devices.
• Installed and deployed VMware ESXi/ vCenter
6.5 technologies,
• Experience working on Virtual Infrastructure,
vSphere Client and setting up ESXI in the virtual
environment.
• Proficient knowledge in Remote Desktop
Management
• Creating VM and Clones as per requirement.
• Experience of managing a team of windows
admins and training them and increasing their
Work Efficiency
• Worked as a VMware/Windows admin to
provide support in a complex Environment.
• Experience in Monitoring, performing Health
Checks, installing patches and upgrading
hardware on the production servers
• Leading the configuration of:
• Microsoft Windows Server 2016, 2012 & 2008.
• Experience with, Windows Server 2012/ 2016,
Microsoft Active Directory, DNS, DHCP and
Remote Access.
• Handling with GPOs and their relationship to
OUs
• Designed the backup strategy and ensuring
scheduled backups as per plan and restoring
when required.
• Migrated email server from old domain to new
domain, created bulk emails, distribution
groups, policies for notification emails;
maintained email passwords and sent
credentials to the employees by SMS.
• Maintained an excellent rapport with fellow
colleagues, vendors and trainees Involved in
documentation regarding Windows server
configuration, operating procedures, and service
records relating to Windows hardware.
• Backup all production Servers
• Configured Outlook using Google Suites
• Deploying missing patches on all workstations.

• Installing and working with Microsoft Windows server 2016, 2012 & 2008.
• Handling with GPOs and their relationship to OUs
• Designed the backup strategy and ensuring scheduled backups as per plan and restoring when required.
• Migrated email server from old domain to new domain, created bulk emails, distribution groups, policies for notification emails; maintained email passwords and sent credentials to the employees by SMS.
• Successfully planned & prepared customized batch files basis company requirements which when executed, the printer drivers will be installed and the printer name will appear in Arabic name in Control Panel
• Led the successful replication of AD users with HP AC server, assigned codes to allow the users to access two ways: company access card or through pin for 1200 users throughout the Kingdom
• Broad-based expertise in analyzing information system needs, evaluating end user requirements, custom designing solutions and troubleshooting for complex networking/ information systems management
• Proven track record of establishing cordial relationships with stakeholders, technical teams & vendors for successfully executing concurrent projects
• Customer centric professional; delivered high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes

Handling about 18 servers in Data Centre which has AD Server, ADC, MS Forefront Server, Web Server, Database Server, File Server and Symantec Server.

- Installed & Configured Windows Server 2008 to prepare member server, web servers.
- Prepared Additional Domain Controller.
- Created Share folders and assigning permissions to users depend on their roles.
- Created Organizational Units for respective departments.
- Created groups and assigned respective permission to users depending on their roles.
- Created domain users and configured on end users side.
- Assigning internet access to specified users through proxy server.
- Prepared File Server for data storage.
- Weekly Data Backup.
- Configuring and Installing Network and Local
Printers.
- Troubleshooting all kinds of issues.

Email Server

Handled GSA Mail Server
Responsible in creating new emails, new distribution groups, adding members to group, disabling emails, Data migration of emails then delete the accounts.

- Created & Configured Email accounts on end users side and trained them.
- Configured more than 150 email Accounts using MS Outlook 2016, MS Outlook 2013, Google Suite & Outlook Web Access.
- Import & Export contacts, Signatures,
- Responsible in creating users email addresses, assigning passwords & configuring on end users side by using Gmail.
- Training end users about how to send/receive emails.
- Creating signatures add mobile number of users in case they forget their passwords and required to reset passwords.
- Backup users emails and delete if users are leaving company or if they don’t want to access emails anymore.
- Configuring email on devices like desktop, mobile & IPAD.
- Supporting users for uploading large videos/ images in Google’s storage drive.

Proxy Server
- Installed & configured Microsoft Forefront Threat Management 2010 and assigned policies for groups and users.

Networking Side
- Installing and configuring VPN.
- Configuring Cisco router 877, Linksys, Thompson, Speed Touch & others.
- Preparing Faceplates.
- Preparing RJ 45 Cables.



Anti Virus Software & Anti Spam
- Deployed and Migrated Symantec Endpoint Protection Manager.
- Assigned policies for automatic updates from SEPM to managed clients and block viruses.
- Schedule scans for users at current site and remote sites.