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MERCY MUANGE, Data Annotator

MERCY MUANGE

Data Annotator·Samasource

Kenya

High school or equivalent, food and beverage production and service

Work experience

Total years of experience: 10 years, 5 months

Data Annotator

April 2021 - July 2026

Samasource

Nairobi, Kenya •Remote

April 2021 - July 2026

• Maintained high levels of accuracy and attention to detail while handling large volumes of data.
• Followed quality standards and procedures consistently.
• Collaborated with team members to achieve performance targets and project goals.
Company industry:
IT Services

Food Production & Customer Service Attendant

June 2016 - July 2026

Westwood Hotel

Nairobi, Kenya

June 2016 - July 2026

• Delivered excellent customer service in restaurant and banquet environments.
• Assisted guests with food and beverage service.
• Coordinated event and catering activities.
• Maintained cleanliness and hygiene standards in service areas.
• Responded professionally to customer requests and concerns.
Company industry:
Hospitality & Accomodation

LLM Trainer

January 2026 - January 2026

iMerit

Kolkata, India •Remote

January 2026 - January 2026

• Evaluated AI-generated content for quality and accuracy.
• Applied structured annotation standards and guidelines.
• Supported model improvement through feedback and evaluation.
Company industry:
IT Services

Photo Contributor

January 2024 - January 2026

Telus

Chandler, Canada •Remote

January 2024 - January 2026

• Created and edited digital content for training datasets.
• Reviewed engagement metrics to improve content quality.
Company industry:
Call Centers & Customer Care Outsourcing

Tester

January 2023 - January 2024

Cloudworkers

London, United Kingdom •Remote

January 2023 - January 2024

• Identified software bugs and reported defects accurately.
• Conducted regression and functional testing.
• Tracked issues and ensured proper documentation.
Company industry:
Software Development

Online Chat Moderator

January 2023 - January 2024

Cloudworkers

Cardiff, United Kingdom •Remote

January 2023 - January 2024

• Communicated professionally with customers through online platforms.
• Responded to inquiries and maintained service standards.
• Demonstrated strong written communication and problem-solving skills.
Company industry:
Software Development

Data Collector

January 2021 - January 2021

Kwaho Organization

Nairobi, Kenya

January 2021 - January 2021

• Collected and verified field data using structured tools.
• Conducted interviews and ensured data accuracy.
• Prepared timely reports for review.
Company industry:
Data Hosting & Storage

Secretary

January 2020 - January 2021

Office

Nairobi, Kenya

January 2020 - January 2021

• Managed office schedules and official documentation.
• Organized records and maintained filing systems.
Company industry:
Accounting

Secretary

January 2020 - January 2021

Assistant Chief’s Office

Nairobi, Kenya

January 2020 - January 2021

• Assisted members of the public by providing information and administrative support.
• Managed records, correspondence, and office documentation.
• Maintained organized filing systems and ensured efficient office operations.
• Demonstrated professionalism and strong customer service skills.
Company industry:
Administration Support Services

Cashier

April 2016 - December 2020

All Link Mobile Repair

Nairobi, Kenya

April 2016 - December 2020

• Processed customer transactions accurately using cash and mobile payment methods.
• Assisted customers with inquiries and service requests.
• Maintained transaction records and cash accountability procedures.
• Supported inventory monitoring and daily store operations.
• Resolved customer concerns in a professional manner.
Company industry:
Technical Maintenance & Repair

Intern

January 2016 - January 2016

Heri Heights Serviced Apartments

Nairobi, Kenya

January 2016 - January 2016

• Supported housekeeping, food service, and guest relations.
• Maintained cleanliness and hygiene standards.
• Assisted in daily operations and inventory management.
Company industry:
Hospitality & Accomodation

Hospitality Intern

January 2016 - January 2016

Heri Heights Serviced Apartments

Nairobi, Kenya

January 2016 - January 2016

• Supported housekeeping operations and maintained guest room cleanliness.
• Assisted with guest relations and customer service activities.
• Helped manage inventory and operational supplies.
• Maintained high hospitality and service standards.
Company industry:
Hospitality & Accomodation

Education

Huruma Technical College

January 2015

January 2015

High school or equivalent, food and beverage production and service

Kenya

Consolata Girls Secondary

January 2012

January 2012

High school or equivalent, kcse

Kenya

Consolata Girls Secondary School

January 2012

January 2012

High school or equivalent, kcse

Kenya

St. Catherine Primary

January 2008

January 2008

High school or equivalent, kcpe

Kenya

Skills

ADMINISTRATIVE FUNCTIONS

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPLIANCE REPORTING

Intermediate

CUSTOMER SERVICE

Intermediate

DATA COLLECTION

Intermediate

DATA MANAGEMENT

Intermediate

DETAIL ORIENTED

Intermediate

LEADERSHIP

Intermediate

QUALITY ASSURANCE

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CASHIERING

Intermediate

CLEANLINESS

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

HOUSEKEEPING

Intermediate

INVENTORY MANAGEMENT

Intermediate

OPERATIONS

Intermediate

RELIABILITY

Intermediate

TRANSACTION PROCESSING SYSTEMS

Intermediate

Training and Certifications

Certifications
Certificate of Service –
Computer Packages
Certificate of Service
Computer Packages
Food Production
Digital AI

Hobbies and interests

Community Service
Hiking
Rock Climbing
Birdwatching