Mercy Mutua

Led full-cycle recruitment for white- and blue-collar construction roles, achieving 80% on-time placements.
Sourced and mobilized local and international talent, reducing time-to-hire by 10%.
Organized manpower deployment to 30+ construction sites, ensuring timely staffing and operational continuity.
Facilitated engaging orientation sessions, which improved new hire engagement by 40% and reduced initial turnover.
Maintained employee records and generated performance reports, improving efficiency by 15%.
Supported compliance checks, logistics, and third-party inspections, training, and certifications.

Established HR policies and systems aligned with business growth strategy, impacting 100% ofcompany employees.
Designed organizational structures and manpower plans to scale technical and business functions, supporting a team
growth of 20+ employees.
Attracted top talent, including software engineers and product designers, through strategic recruitment and employer
branding.
Implemented performance management frameworks (OKRs, KPIs), driving a 15% increase in performance metrics within
the first year.
Introduced employee engagement, retention initiatives, and startup-tailored programs, reducing early attrition by 20%.
Developed L&D programs, succession planning, and careergrowth frameworks, resulting in 10% reduction in attrition rate
in yeartwo.
Built compensation and benefits structures aligned with market benchmarks and budgetary constraints.
Provided leadership with organizational development and culture-building strategies, positively impacting employee
satisfaction scores by 20%.
Oversaw HRIS, workforce analytics, and reporting, enabling data-driven decisions that improved operational efficiency by
15%.

Developed and reviewed HR policies to ensure 100% compliance with the Employment Act and IRA standards.
Supported in recruitment of 100+ professionals including underwriters, claims officers, and sales agents.
Supported payroll for 1, 000+ employees, ensuring accuracy in salaries, commissions, and statutory deductions.
Coordinated induction programs, achieving a 90% successful onboarding rate and reducing early turnover.
Identified training gaps and facilitated development programs, improving competency scores by 20%.
Handled employee relations, grievance resolution, and discipline management, ensuring 90% adherence to
policies.
Spearheaded performance and salary reviews aligned with the Balanced Scorecard (BSC).

Conducted the onboarding and orientation of new hotel staff, ensuring 100% compliance with documentation,
brand standards, and culture.
Maintained accurate HR records for 150+ employees across multiple departments.
Coordinated employee engagement and wellness activities, enhancing team morale and improving staff
satisfaction scores by 20%.
Supported department managers in handling employee relations and conflict resolution, contributing to
improved retention and service quality.
Assisted with payroll processing, leave management, and attendance tracking, ensuring accuracy and
compliance with the labor regulations.