Mercy Njoroge

Meeting and greeting customers, making them comfortable and welcome as i
explain the various rules of the games, debriefing them after the games and
getting feedback from them about their experience.
➢ Watching and keeping a keen eye on every move and stage made by the
customers during the games and thus able to foresee any hitch and be ready to
help them.
➢ Cleaning and maintaining the rooms everyday while fixing and repairing and
checking for broken or damaged things, painting and making sure office supplies
never run out.
➢ Doing administrative work such as answering customer phone calls, answering
emails, booking customers in and making sure all payments are in order.
➢ Reporting to the assistant manager and manager with daily reports, incidents and
or queries pertaining work.

EXTREME FUN DUBAI: CUSTOMER CARE SERVICE: 2015 TO
2016.
Responsibilities:
➢ Ensure the safety of all customers especially the children.
➢ Check and maintain cleanliness and hazards in all play areas and toys.
➢ Greet and handle all customers in a friendly and professional manner.
➢ Handle all queries and complaints and resolve conflicts arising.
➢ Handle all payments and sales, input data and balance the sales book accurately
while on cashier duty.
➢ Handling all incoming telephone communications, noting reasons for calls and
forwarding to relevant team members, subject to availability
➢ Resolving customer queries promptly, within company guidelines, before
escalating to higher level if necessary
➢ Logging calls, complaints and compliments alike
➢ Maintaining an up to date knowledge of personnel and procedures
➢ Dealing with 'drop in' customers as quickly and proficiently as possible, by
coordinating with employees and customer
➢ Training new staff to attain the company standards.

LIGHT MEDIA PRODUCTION-FIRST ASSISTANT DIRECTOR
2011​ ​TO​ ​2014
Responsibilities:
➢ Report directly to the producers and director on matters concerning schedules.
➢ Breaking down scripts for ease of shooting.
➢ In charge of casts and crew including catering and transportation.
➢ Managing the whole set in terms of lights, props, wardrobe and make-up and cast
direction.
➢ Time management of the schedule and cast call times.
➢ Maintaining order during the set.

LUMAT ELECTRONICS WHOLESALE AND RETAIL- CUSTOMER SERVICE
AND​ ​SALES​ ​EXECUTIVE:​ ​-JAN​ ​2010-JAN​ ​2012.
➢ Handling all incoming telephone communications, noting reasons for calls and
forwarding to relevant team members, subject to availability
➢ Providing excellent customer service as per company policy and procedures
➢ Resolving customer queries promptly, within company guidelines, before
escalating to higher level if necessary
➢ Attending to customer needs, understand their requirements so that maximum
number of enquiries are handled quickly and forwarded on responsibly
➢ Logging calls, complaints and compliments alike
➢ Maintaining an up to date knowledge of personnel and procedures
➢ Dealing with 'drop in' customers as quickly and proficiently as possible, by
coordinating with employees and customer.
➢ Making orders abroad for out of stock items and collecting the shipment from the
port or warehouse of the shipping company.