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Meriam Juyad, FRONT OFFICE EXECUTIVE

Meriam Juyad

FRONT OFFICE EXECUTIVE·Century Mechanical Systems Factory LLC

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 23 years, 4 months

FRONT OFFICE EXECUTIVE

October 2019 - Present

Century Mechanical Systems Factory LLC

United Arab Emirates

October 2019 - Present

Managed incoming and outgoing international telephone calls and directed to the respective department.
• Performed general administrative duties including HR functions thru CRM.
• Monitors office and pantry supplies, invoices, bill of lading and certificate of origins.
• Handling front desk related duties and responsibilities.
• Assist Purchase executive for management signatories for purchase request and purchase orders.
• Preparing attendance report to the Chairman on a daily basis for all branches.
• Assist General Manager and HR Manager.
• Monitors of Marketing Materials and report to Marketing Manager.
• Raised Purchase request thru Focus system and received incoming deliveries.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

OPERATIONS SECRETARY cum SALES COORDINATOR

March 2014 - March 2016

Advance American Auto Warranty Service Inc

Dubai, United Arab Emirates

March 2014 - March 2016

Preparing weekly and monthly (and when necessary) MIS and Sales Reports.
• Generating monthly and quarterly sales presentations and analysis.
• Overseeing the activities and weekly performances of the sales team.
Company industry:
Insurance & TPA
Job role:
Secretarial

SECRETARY

September 2010 - February 2014

Advance American Auto Warranty Service Inc. ME HO

September 2010 - February 2014

Attending Visitors or walk in customers in a polite manner.
• Coordination and implementation of office procedures.
• Answering incoming telephone calls and transfer to respective department.
• Sending office related emails & setting meeting appointments.
• Arranging and sending documents to the branch thru courier.
• Reading and responding email in behalf of the MD and GM.
• Creating agendas and taking minutes of the meeting.
• Preparing quotations, finalizing contracts & preparing client proposal thru power point.
• Checking and monitoring staff attendance.
• Preparing employment offers, contract and updating HR files.
• Checking and finalizing branch staff salary reports.
• Checking staff leave and final settlement.
• Receiving cash & credit sales from the sales man & customers.
• Preparing sales analysis report per branch.
• Preparing auto claims report per branch.
• Assisting the accountant such as checking invoices and entering in the system.
• Finalizing policy booklets for new policies and for printing.
• Handling petty cash in the absence of accountant.
• Inventory of the warranty policies.
Job role:
Secretarial

May 2009 - August 2010

The Saving Center Supermarke

May 2009 - August 2010

Pricing, ordering and preparing templates for the new items.
• Building store policies and procedure.
• Sending emails and attending incoming calls.
• Training new cashiers with company SOP and POS system application.
• Preparing cash floats to the cashiers.
• Supervise and monitor cashiers on duty like void items and other supervisory tasks.
• Attending customer refund items or exchange and other queries.
• Counting cash & credit card remittances of the cashier.
• Prepares cash deposit to the bank.
• Preparing for daily, weekly, and monthly reconciliation report.
• Trouble shoot in the POS machine and bank-swiping machine.

OFFICE PERSONNEL

April 2006 - April 2009

CASH

April 2006 - April 2009

Manage cash within the store according to corporate procedures and standards.
• Maintains cash register floats and ensures regular cashing up.
• Secures cash in safe and maintain banking collection schedule.
• Monitors POS system errors, troubleshoots POS, K-net and Tele card machine problems.
• Prepares and sending emails the daily, weekly and monthly sales analysis reports.
• Assist customer queries and credit card complaints.
• Do void and cancel POS transactions.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

CASHIER

November 2002 - March 2006

SUPERVISOR OPERATION

Philippines

November 2002 - March 2006

Responsible for the direct supervision of the cashier’s on-duty at the checkout counters.
• Reviews the shortage/overage of the cashiering personnel and ensures that immediate corrective
action is performed.
• Responsible for proper scheduling of cashiers and baggers.
• Performs the end of day closing procedure for Point-of-Sale (POS) terminals to determine cashier
accountability
• Over-all in-charge of the Cashiering department and directly reporting to the store manager.
• Cashier scheduling and sending emails.
• Handling queries and complaints.
• Conducting weekly inventory of cigarettes and imported liquors.
• Responsible for the cleanliness and orderliness of the POS counter.
• Monitor the customer queue in the counter checking item price tags.
Company industry:
Telecommunications
Job role:
Accounting and Auditing

CASHIER

August 1999 - November 2002

BRANCH CONTROL &

Philippines

August 1999 - November 2002

Responsible for void or cancel transactions in the POS.
• Provides immediate feedback and action during POS machine trouble, breakdown and unavailability
of back lines.
• Monitor and check reports on all checkout problems; POS, Price Discrepancies, product inventory
and Items not found.
• Provides cashier cash fund and prepare cashiering related reports.
Company industry:
Banking
Job role:
Accounting and Auditing

Education

Philippine Christian University

April 1999

April 1999

Bachelor's degree, Business Administration

Philippines

GPA (percentage): 90%

GPA (percentage): 90%

School Thesis

Skills

Administrative Support
Expert
Administrative Support
Expert
Customer Service
Expert
Customer Service
Expert
Payroll Processing
Expert
Payroll Processing
Expert
Customer Data Integration
Expert
Customer Data Integration
Expert
Insurance Claims
Expert
Insurance Claims
Expert
CASHIER
Expert
CASHIER
Expert
MONITORS
Expert
MONITORS
Expert
POS
Expert
POS
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
BANKING
Expert
BANKING
Expert
CLOSING
Expert
CLOSING
Expert
CREDIT
Expert
CREDIT
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
MIS
Expert
MIS
Expert
Administrative Support
Expert
Administrative Support
Expert
Customer Service
Expert
Customer Service
Expert
Payroll Processing
Expert
Payroll Processing
Expert
Customer Data Integration
Expert
Customer Data Integration
Expert
Insurance Claims
Expert
Insurance Claims
Expert

Languages

English

Expert

Training and Certifications

Training
Intermediate Excel
Kabayan Institure

Hobbies and interests

Cooking, Writing, Assist customer

Graduated in the degree of Bachelor of Science in Business Administration and got a training course in Intermediate excel short course.