Meriem MRHIMIM

Oversee the smooth operation of the business center
Manage the office space allocation
Build and foster meaningful relationships with startups
Manage budget and track expenses
Monitor key performance indicators
Prepare monthly performance reports
Collaborate with the marketing team to promote events
Present the company at industry events and community forums
Develop partnerships with organizations and community leaders

Assisting the manager in organizing, planning and implementing work
strategies

• Manage the daily/monthly agenda and social media agenda
• Manage the property social media
• In charge of content creating from photography to videography
• Create different marketing distribution (brochures, flyers, etc.)
• Organize and oversee advertising/communication campaigns, exhibitions and promotional events

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Making of videos of the product and editing
Manage and marketing the brand/products social media
Participating in trade shows as a company spokesperson

Answer phone calls and redirect them when necessary
File and update contact information of employees, customers, suppliers
and external partners

Use of computer for variety of purposes
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• Maintenance and entry of information in database
Reception of visitors or callers and handling their requests

Use of computer for variety of proposes
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• Handling the alarm system
Back office Opera
Operating CCTV