Merly Dela Cruz, Archive clerk

Merly Dela Cruz

Archive clerk

Mai abdulrahamn nasib advocates

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Bseed
Experience
8 years, 0 Months

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Work Experience

Total years of experience :8 years, 0 Months

Archive clerk at Mai abdulrahamn nasib advocates
  • United Arab Emirates
  • October 2017 to October 2018

Greeting to the client who comes in the office.
Office management.
Updating some files.
answering phone call in good and systematic ways.
organizing the office etc.

sales associate at Al safeer group of company
  • United Arab Emirates - Sharjah
  • September 2016 to October 2017

greet and meet the client inquiries in a good manner.
upgrading sales.
displayed some items.
organizing shelf.

Sales Associate at LARY AND THOMAS PERFUMES TR.LLC
  • United Arab Emirates
  • March 2014 to March 2016

Provide good care to clients.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Sales and marketing Assistant
  • December 2013 to January 2013

Correspondence on the base of urgency, priority, confidentiality or routing to facilitate quick and efficient service to the concerned.
Act as a representative with external parties on matter relating to the staff and products.
Coordinate with the field staff of collection department for better results.
Arranging promotional events
Assessing the results of a marketing campaign
Communicating with clients
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

KUWAIT OWWA DOLE - Kuwait

Assistant
  • June 2012 to September 2012

Screening phone calls and dealing with enquiries where appropriate
Making appointments and planning their manager’s diary
Organising and attending meetings; sometimes taking minutes and ensuring their manager is well-prepared for meetings
Replying to emails, faxes and post
Booking travel arrangements and accommodation when necessary
Assisting with projects their manager might be working on by researching or writing reports

Account Supervisor at ALLIANCE HEALTH PROTECTION - Philippines
  • November 2009 to December 2010

Bid Preparation
Product demonstrations and other Pre-Sales work
Responsible for account management of existing clients
Responsible for developing team of five account executives to manage accounts in the Philippines.
Report writing on sales and marketing activities as well as sales forecasting
Office Management

Sales Executive at Ever Billena SM Department Store
  • Philippines
  • October 2008 to November 2009

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Contributes to team effort by accomplishing related results as needed.

Sales Executive at Cardlinks Teleconn - Philippines
  • Philippines
  • August 2007 to October 2008

Presentation of products to customers
Following up on leads by telephone
Creation of sales pipeline
Upstream reporting on a daily weekly and monthly basis
Interviewing future team members
Planning marketing activities
Product demonstration

Education

Bachelor's degree, Bseed
  • at Philippine Normal University
  • March 2002

3rd year undergraduate, 72 units pass

High school or equivalent, Secondary school
  • at MALABON NATIONAL HIGH SCHOOL
  • March 1997

Graduate

Specialties & Skills

ADMINISTRATION
COMPETITIVE
CUSTOMER RELATIONS
INVENTORY MANAGEMENT
MARKETING
OFFICE MANAGEMENT
ORGANIZATIONAL SKILLS
TELEPHONE SKILLS

Languages

Arabic
Intermediate
English
Expert
Tagalog
Native Speaker

Training and Certifications

Call Center Agent (Training)
Training Institute:
Call Center Academy
Date Attended:
June 2007
Duration:
80 hours