Merna Hijazin

Logistics Country Manager at International Committee of Red Cross

• Jordan
• My current job since September 2017

Responsible Logistician to the Jordan operations; act as an interface between mainly the Ecosec, Wathab and Health Department, in Amman Delegation and the Logistics Centre, LSC.
•Ensure that the ICRC logistics systems are in place and operational in the Delegation.
•To ensure accurate follow-up of the orders of the Jordan Delegation and their validation.
•To ensure, in conjunction with the LSC, that all necessary documentation and certification are obtained and where required transmitted to the requester in a timely manner.
•Provides logistics support especially to Medical Operation in Jordan and the region in terms of warehousing and dispatching
•Follows-up any quality problems especially for the Health and Ecosec.
•Manages in coordination with Warehouse Manager the Assistance stocks and other




•Provide support in the process of import/export permits of mainly the medical goods
•Insures all administrative filing of his/her unit
•Performs medical data collection, entry, analysis and reporting
•Manages the logistics information system (FSS or JDE)
•Ensure on a monthly basis to prepare, share and report the CDP-Forecast Planning
•Briefing and training of new health and logistics staff

Medical Logistician at International Committee of Red Cross

• Jordan - Amman
• July 2015 to September 2017

Order Management
 Receives, registers and reviews (medical) orders
 Manages, maintains and daily updates the logistics information systems
 Maintains the item database
 Follows-up the medical stock item list in collaborations with Health coordinator
 Acknowledges orders to the customer together with information on availability of items and expected delivery date
 Regularly provides all customers with updated order status information
 Establishes and maintains a file per requisition order, updating it with all correspondence, closes and files orders when they have been completely filled
 Communicates with customers, answers to all messages and maintains a dialogue
 Assures customers that all inquiries, requests, complaints and problems are taken seriously and treated as quickly and efficiently as possible
 Issues RO according to ICRC procedures
 Prepares the monthly order for stock replenishment
 Participates in providing advice to health staff and logisticians concerning medical logistics issues
 Follows-up all backorders with the medical warehouse and respective purchasers
 Informing the medical purchaser or GVA of any backordered items for which there is no stock on order

Warehousing and Dispatching
 Ensures proper storing of items according to pharmaceutical and ICRC requirements, especially regarding cold chain items
 Visits regularly the medical warehouse
 Ensures that cold chain equipments are working properly and that daily monitoring is in place
 Ensures FIFO stock rotation
 Monitors on a monthly basis expiry dates and submit to CoMed and CoLog a list of items with a short shelf life
 Ensure that cold chain is maintained during transport
 Ensuring that storage and transport of medical goods complies with pharmaceutical laws and regulations of the country
 Prioritizes the warehouse and dispatch daily work in collaboration with Warehouse Manager
 Supervising the work of the storekeeper and support staff (helpers)

Quality Control
 Checks conformity of the received goods with the PO (dosage, origin, validated manufacturer)
 Checks that the product corresponds with the Quality Certificates provided by the supplier
 Ensures that quality certificates are available and maintain an efficient filing system
 Ensures that medical products (drugs, medical materials and medical equipment) of good quality are supplied to customers by quality control and ensures that their quality is maintained throughout the supply chain
 Ensures that batch tracing is possible
 Inspects samples of all batches of arriving medical supplies and performs a quality control (kind of good, quantity, packaging, shelf life, labeling etc.)
 Organizes return or exchange of rejected goods
 Follows-up any claim reports from the field concerning quality with the respective supplier and maintaining a file with all claims

Reporting / Statistics
 Issues claim report for missing items and losses/damages
 Provides information and data for compilation of the monthly statistics
 Prepares Medical monthly statistics for GVA
 Maintains adequate filling and archives
 Ensures that back up of electronic files are done on a regular basis

Others
 Briefs and trains new health and logistics staff
 Obtains information on any new laws and regulations concerning pharmaceuticals
 Develops and maintain a good working atmosphere
 Proposes points to be improved for future
 Ensures respect of internal procedures
 Weekly backup of all essential computer files

Supply Chain & Logistics officer at Zakko Group General Trade for medicines

• Jordan - Amman
• November 2012 to January 2015

HR& Operations Planning Assistant at Ferring Pharmaceuticals

• Jordan - Amman
• February 2012 to October 2012

Trainee at Greiner Perfoam

• Germany
• May 2011 to June 2011

Trainee at International Committee of Red Cross

• Jordan - Amman
• July 2008 to August 2008

Supply Chain at Zakko Group General Trade for medicines

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Planning delivery timetables in coordination with the Suppliers
•Ensuring stores have enough stock; the safety stock
•Making sure suppliers have enough stock to meet our demand
•Check the ordering and packaging that meet the storage conditions
•Organizing shipments and orders according to the Delivery Plan compared to the Forecast
•Prepare Orders and arrange the purchasing with the Suppliers
•Coordinating vehicles, loads and shipping modes
•Negotiating and Agreeing contracts with the suppliers
•Providing control and follow up service for the suppliers to track their shipments through the Shipments' tracking system
•Planning for and negotiating technical difficulties

Logistics section

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