Operations Supervisor
United Arab Shipping Company
Total years of experience :20 years, 7 Months
As Operations Supervisor, I have initiated a process improvement project for the operations department. This included the transfer from manual reporting to a system supported approach. The project was successfully implemented after 2 months and resulted in massive time reduction for the department. In addition paper filing was reduced and there was a central storage server in place which allowed easier access for authorized staff in the department. On top, the management was able to retrieve real-time performance review reports from the system.
Responsibilities:
Overseeing the over- all operations of the department.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring employee performance and productivity and coaches them for any improvements.
Improving the work environment and business operations to ensure proper implementation of company policies, goals and objectives within the department.
Resolving issues in the department and provides link between subordinates and upper management.
Ensuring that data management and operational requirements are adhered to and complied with.
Maintaining proper and timely coordination with other departments related to operations and documentation matters through e-mails and official correspondences.
Responsibilities:
Preparing CBF (Container Booking Forecast) and ensures the correctness and timely submission of all bookings for UASC/Partners/3rd party.
Requesting for berth booking /crane booking and updating ETA & ETD of vessels calling Jebel Ali Port thru Dubai Trade.
Updating concerned parties of ETA/ETD, change of rotation, call omission and alternative vessel details.
Sending and arranging discharge/load list for containers under UASC arrangement to various UAE ports.
Creating NOC for partners and 3rd party.
Finalizing the TOR (Terminal Operations Report) with details of vessel arrival/departure, discharging details for UASC and other lines, loading details for all the lines and destination-wise, total figures of local/Tran-shipment/empty containers, details of crane moves and re-stow containers.
Preparing the final Activity break-down report for each vessel from different U.A.E ports with the total discharge/load summary for invoice and accounts purposes.
Coordinating with each terminal for stack change, status change. Line change and other special arrangements on all discharging containers.
Attends to all documentation and operations related inquiries.
Responsibilities:
Receives manifest files from different ports of loading.
Downloads files, updates general cargo information/data and generates import reports.
Updates Telex Releases and Manifest Correctors from ports of loading.
Systematically notifies parties of cargo arrival.
Processes change of status/split cargo requests.
Coordinates with port and customs for any additional requirements and amendments to be done and arranged.
Issues NOC (Split/Voyage) requirements.
Responsible for tracking of container status and arrival at trans-shipment ports and ports of discharge.
Coordinates with load ports for the seaway bills issued and free time requests.
Prepares weekly and monthly reports.
Follows-up all unclaimed /abandoned cargoes.
Updates consignees of containers due for auction.
Accepts general inquiries for all import shipments.
Responsibilities:
Receives monthly payments from clients with outstanding import loan to the bank issued under Letter of Credit.
Prepares debit/credit note for each payment received.
Posts each payment in the system and maintains and updated records of outstanding balance for each client.
Prepares a balance report for the daily transactions.
Coordinates with the Business managers and Account Officers for the approval of loan rates and of extension of payment terms. Also updates them of non-payments of T.R.
Keeps the files of all transactions records for accounting purposes.
Provides each client statement of account for their information and reference.
Responsibilities:
Responsible for cashing of cheque, accepting deposits and loan payments and processing withdrawals.
Responsible for checking the accuracy of the deposit/withdrawal slips before processing the transaction.
Accepts payments for customers’ utility bills and charged cards, process necessary paperwork for certificates of deposits, and sell travelers cheque.
Handles foreign currencies or commercial or business accounts.
Updates passbook balance and time deposit certificates.
Responsible for replenishing cash drawers and corroborate deposits and payments to automated teller machines (ATMs).
Generates balanced report for day-to-day transactions.
Responsibilities:
Receives, directs and relays telephone messages and fax messages.
Process all outgoing communication in the form of e-mails, letters, voice messages or other forms of communication.
Responsible for scheduling appointments, meetings and personal appearances by the department manager
Assists in the planning and preparation of meetings, conferences and conference telephone calls.
Make preparations for executive body and committee meetings.
Provide administrative services as requested.
Responsible for duplicating, filing, recording and logging of data shared between departments.
Attends meetings, commissions and other events on behalf of department manager as required.
Maintains an adequate inventory of office supplies.
