Administration Assistant
Marks & Spencer, Al Futtaim Group LLC
Total years of experience :12 years, 3 Months
Accomplishments:
•Through proper stock management, I was able to score green in the stock counts that were held in the past 5 years & the percentage of shrinkage has decreased considerably from 1.4% in 2014 to 0.04% in 2018.
•With the analyzing skills that I possess, I was able to reduce the store expenses by reducing;
The percentage of Soiled & damaged products through proper handling & storage
Reducing the cost of Office stationery
Reducing the cost of repairs of store & café equipment through timely follow ups for maintenance
•Trained new staff on the Standard operating procedures of product handling, cash handling, billing & pricing of products.
•Solved several customer complaints with regards to refund & exchanges policies & online purchases & refunds.
•Received “Exceptional efforts award” for displaying high level of dedication towards duties & responsibilities & completing the tasks on time & for showing determination towards work.
•Received “Service champion” award twice for providing exceptional customer service & award for always striving to complete the tasks on time & successfully taking initiatives to reduce the operating costs of the store in order to improve the profit margin of the store: like reducing the electricity expenses, stationary costs, stock & transport expenses etc.,
Roles and Responsibilities:
•Creating LPO’s through SAP & Ariba for all daily, weekly & monthly direct & indirect purchases for goods and services.
•Requesting quotes from suppliers for purchase requests received from store operations team & for maintenance related activities.
•Asset Management- transfer of assets and scrapping of old assets by following company processes & SOP’s. Maintaining asset list for the store & also updating the finance team about new assets to be acquired.
•Vendor Management- following up & consolidating invoices for processing GRN’s and on time payments and introduce new vendors if required.
•Maintaining & timely updation of the entire store & Café related expenses in SAP petty cash journal (ZFI_FBCJ).
•Maintaining records of daily cash collections & credit card purchases through generating daily X-out reports & recording them in daily teller summary. Creating daily, weekly & monthly reports for sales & stock holding.
•Schedule staff’s visa, medical, coordinating with other internal and external departments by collecting all appropriate documentation necessary for visa and permits required to be processed & respond to staff queries on Visa/ Labor/ Passport related matters. Finally, Ensure all visa, medical and labor permits are up to date and arrange for timely renewal.
•Update & maintain the holiday, absence and training records of staff. Conduct trainings for all the staffs with regard to new processes and other subject related aspects.
•Maintain up to date records to follow all audit procedures, conduct delivery process including scanning and updating the stocks in SAP . Identify damaged items received from transfers or deliveries and raise -SRD’s and follow up in an accurate manner.
•Managing licenses, contracts & permits & updating the retail facility management team for timely renewal.
•Creating store operational documents & reports, planning & conducting trainings for the staffs. Updating staff Attendance, Goal sheets on daily basis & also conducting daily internal audit of the store.
•Managing stock loss from manufacturing defects & damages by following the SOP’s thus controlling store operational costs to certain extent.
•Experience in customer service, documentation, Vendor master management and Client master data and transactional activities.
Accomplishments:
•Reduced the store operational costs & thus improved the P&L of the store from -5.6% to -2.4%
•Trained & promoted 2 staffs from sales executives to supervisors
•Reduced the store stock shrinkage & bettered the rating from Red to green.
•Reduced the daily wastages of fruits & vegetables & near expiry FMCG products by introducing timely markdown of the products & displaying them in prime areas to attract customer attention & clear the stock.
•Solved electrical maintenance issues that were recurring from long time though proper escalation to the higher management.
Roles and Responsibilities:
•Procurement of stock from warehouse through indenting & completing GRNs on time.
•Leading efforts for streamlining processes and generating cost savings in operations.
•Co-ordinate with operations staffs to upkeep the standards of operations.
•Looking after back office operations such as inventory management, Cash management Etc.
•Receipt of stock at the store through proper inspection.
•Indenting for the FMCG, fruits and vegetables stock.
•Maintaining up to date records of licenses, permissions & other compliances to follow all audit procedures.
•Maintaining & timely updation of the entire store related expenses in SAP (ZFBCJ).
•Controlling, coordinating and monitoring of staff by implementing appropriate staffing measures.
•Training and development of the staff towards new methods and techniques of store operations.
•Preparing weekly & monthly schedules for staff & ensuring strict adherence to them by the staff.
•Updating staff attendance in SAP on a monthly basis to ensure that the salary has been paid to the staff on time.
•Implementing effective customer service initiatives.