Process and procedure Analyst
Bank Albilad
Total years of experience :8 years, 4 Months
• Evaluate, maintain and improve efficiency of organization.
• Develop and implement new procedures, process, policies, and paperwork to simplify, and improve operations.
• Insert procedures in BIC design(process map).
• Create new procedures, processes, and coordinate with the stakeholders .
• Update procedures, processes, and policies that exceed 3 years.
• Translate procedures, processes, and policies from ARABIC to ENGLISH.
Study services, processes and activities of the organization.
•Participate in defining performance indicators and measures.
•Formalize performance data collection and frequency from source.
•Analyze performance data with appropriate technics and tools including statistical analysis.
•Prepare performance analysis reports.
•Maintain performance data repository.
•Participate in automation of performance management activities.
•Conduct performance management facilitation activities to stakeholders.
•Drive performance improvement recommendations for their successful implementation.
•Improve overall performance management capabilities and maturity.
•Prepare COO monthly report.
• Schedule CIO meetings and appointments .
• insert contracts and purchase requests using ORACLE system .
• Prepare hiring requests and ID requests for new employees and follow up with HR about the requests status .
• prepare and schedule soft skills trainings for all IT Division employees then send it to HR .
• work as Budget officer (temporary) of ITG using ORACLE Hyperion .
• work with Process Management team in some Projects .
i was a teacher but now I'm admin assistant in bank