فيصل سعيد

• Overseeing the daily business and administrative operations and improving operating
procedures for optimal efficiency
• Assessing and enhancing the efficiency of internal and external operational processes,
Leading and motivating staff to achieve sales and organizational objectives
• Overseeing the recruitment process to attract the best candidates and reduce employee
turnover
• Mentoring and inspiring employees to key into the vision of management
• Establishing policies that improve and promote company vision and culture
• Evaluating company performance and recommend strategies to improve results
• Collaborating with management and other stakeholders to raise capital and carry out other
business-expanding strategies.

Director Pakistan (Nov 2023- To July 2024)

Key Responsibilities are at ISMMART Group of Industries:
• Develop and implement project strategies aligned with the company's overall goals and objectives
• Conduct feasibility studies, market research, and risk assessments to inform project decisions
• Lead and manage a team of project managers, engineers, architects, and other professionals.
• Provide guidance, mentorship, and performance feedback to ensure the teams success.
• Create and manage project budgets, forecasts, and financial reports.
• Monitor expenditures, control costs, and maximize profitability.
• Oversee all phases of project development, including design, construction, and handover.
• Ensure compliance with local regulations, zoning laws, and building codes.
• Cultivate strong relationships with clients, investors, consultants, contractors, and government authorities.
• Act as the main point of contact for project-related communications.
• Implement quality control measures to ensure the highest standards are meet.
• Identify and mitigate potential risks and issues throughout the project lifecycle.
• Develop project schedules, set milestones, and monitor progress.
• Take proactive measures to address delays and keep projects on track.
• Prepare regular progress reports and presentations for internal and external stakeholders.
• Maintain comprehensive project documentation, including contracts, permits, and technical drawings.

• Selling project property units, paying client visitations, giving demonstrations, carrying out site visits, and closing deals
• Following up with clients for deals maturation/healthy relationship management and keeping them updated on their chosen property concerns
• Renegotiating property prices with buyers where needed, and defining project KPIs to expedite performance levels.
• Developing / implementing sales strategies and conducting analysis of sales activities against set goals
• Assisting in developing a sustainable business model by fostering long-term strategic partnerships with clients through superior customer services
• Supporting the team in achieving targets by analyzing the market, sales and customer-buying trends.
• Responsible for meeting the revenue targets assigned on a monthly/quarterly/annual basis
• Discovering new customer leads by identifying new markets and customer segments

• Managing and developing relationships with key internal and external stakeholders.
• Responsible for coordinating, implementing and managing Sales & Marketing programs
and events that uphold the corporate image and property identity
• Responsibility to attend and conduct local Sales meetings with corporate clients timely.
• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• Acquiring and developing new business accounts and preparing sales proposals for clients
• Conducting daily sales calls and arrange site inspection trips to hotel by corporate clients.
• Perform other duties deemed necessary by management to support the organization
• Managing the design and production of promotional materials, such as websites and
brochures.

• Responsible for Business Development, Marketing and Merchandising in Region
• Planning and performing operational and Business Development activities
• Responsible for treasury handling & Identifying business process risks in region
• Documenting the database according to compliance rules and regulations
• Developing recommendations and reports based on audits and presenting these ideas to senior management
• Formulating professional development and educational plans for junior staff members
• Planning and allocating resources and individuals in accordance with skills and schedules
• Interact with the surrounding banks and other financial and non-financial institutions of the branches within the defined region in order to promote company’s brand i.e. Western Union Inbound and Outbound, FTT, FDD and Currency Exchange.

• Implement and recommend the best practice operations policy and procedures.
• Regular visiting of branches to ensure that operations are being carried out in accordance
with company policies and procedures.
• Conduct regular mystery shopping activities within the defined region under advice to the
senior management.
• Participate in the special audit of location in accordance with the instruction of Head of
Audit along auditors.
• Manage any extraordinary situations involving our branches not limited to issues related
to fraud, forgeries, litigations, mishaps and or law enforcement agencies.
• Manage and ensure that all company records and properly maintained in accordance with
the companys record maintenance policy and SBP rules & regulations.
• Undertake periodical training sessions of companys employees within the defined region
on companys policies, SBP rules and regulations, compliance procedures.
• Review companys securities procedures and under advice to the senior management
manage the security guards and security systems within the defined region.
• Interact with the surrounding banks and other financial and non-financial institutions of
the branches within the defined region in order to promote companys brandcy Exchange.
• Provide a monthly report detailing the operational status and health of all company
activities within the concerned region/province.

Key responsibilities at Lari Exchange:
• Works to improve an organization’s market position and achieve financial growth
• Looking merchandising and branding material properly presented in branches
• Gradually visiting our branches all over UAE
• Adopting a team approach to work with staff in pursuing common goals.
• Writing reports, providing management with feedback
• Building key customer relationships
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
• Maintain an accurate and current database
• Working on different promotional projects offers by parent remittance companies.
• I am also responsible to fulfill the demands of branch staff and there necessary needs
• Online communication with the banks officials and financial institutions regarding Fund transfers confirmation & current status.
• Ensuring the timely and accurate execution of transactions to Pakistan and Bangladesh beneficiaries’ accounts and cash also.

Worked in Western Union International retail management projects as an Area Manager Operation, Trainer & Auditor in Punjab. I was authorized to work with these WU agents in Pakistan NBP, BOP, Summit Bank, UBL, Faysal Bank, The Bank of Khyber, JS Bank, Dubai Islamic bank, Bank Al-Saudia, Pakistan Post Offices and private exchange network of Habib Qatar Exchange, Fairdeal Exchange Company, PCE Exchange, AA Exchange & Ravi Exchange for Network Productivity, Business Development & Retail Management Projects, AML & KYC.

• Visit all Dormant Locations & Achieving monthly targets
• Audit / Mystery Shopping of Authorized location
• Check availability of merchandising material at POS
• Working as a liaison between operational departments to stream line
operational activities between parent company and Agents.
• Trained FLAs hands on by Presentation Method and latest updates.
• Maintaining & Developing Weekly & Monthly activity Reports and Database record
• Training of the Franchise Personnels
• Hire, train, supervise, schedule and motivate staff at assigned locations
Arrangement of Promotional activates at Point of Sale.
• Relationship Building; researching the market for updates & aligns company goals to
achieve them & churning competition business.
• Attending team meeting and sharing best practice with colleagues
• Providing best services to all agents & Franchises.

Developed and managed customer relationships for the bank
Organize calls and follow-ups for potential business
Effective call program is maintained on all allocated relationships and prospects.
visiting existing clients at least once in 3 months.
;Attending product trainings, to be up to-date with the market developments.
To help coordinators resolve discrepancies associated to customer documentation.
Attending team meeting and sharing best practice with colleagues
Prepared all reports required to monitor work progress - daily, weekly and monthly
Making and recommendation for existing and prospective customers under the various loan products and submit to the appropriate final authority within established turnaround time.
Understanding the needs of the end customer & providing appropriate financial solutions.
To ensure customer documentation is complete & in compliance with the bank’s requirements.