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Mhamad Younes, Sales Representative & Manager

Mhamad Younes

Sales Representative & Manager·Mindset Group

Lebanon

Bachelor's degree, Business Management

Work experience

Total years of experience: 12 years, 5 months

Sales Representative & Manager

January 2020 - Present

Mindset Group

Lebanon

January 2020 - Present

Supervised and managed 7 team members, generating 6-figures in revenue per year.
Developed and implemented sales strategies, converting over 300 customers weekly.
Ensured high levels of customer service are provided, achieving a satisfaction rate of 98%.
Maintained a clean and safe environment, adhering to all regulations with a 100% score.
Increased overall sales by 29% by implementing upselling and cross-selling techniques.
Optimized staffing and internal communication, reducing service wait times by 3 minutes.
Implemented a new staff recognition program, leading to a 25% increase in employee morale.
Cultivated a strong sense of teamwork, achieving a staff retention rate of 95% over 4 years.
Identified and implemented cost-saving measures, reducing overall store expenses by 12%.
Improved operational, logistics, and sales processes, achieving a conversion percentage of 85%.
Monitored and evaluated the sales KPIs, which enhanced overall team performance consistently.
Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Sales Associate

March 2016 - January 2020

Centreville, Boubess Group

Beirut, Lebanon

March 2016 - January 2020

Generated over $20, 000 in monthly sales by identifying and addressing customer needs.
Guided and sold 40+ customers daily through providing exceptional customer service.
Achieved a sales conversion rate of 91% by tailoring sales pitches to individual customer needs.
Exceeded sales targets for five quarters consecutively by building strong customer relationships.
Resolved 99% of customer complaints in 1 hour, maintaining high customer satisfaction scores.
Increased the average order value by 20% using upselling and cross-selling techniques.
Achieved a 100% accuracy rate when entering customer data into the point-of-sale system.
Reduced refund rates to 0.1% through product recommendations and customer education.
Maintained a 97% on-time record for completing assigned shifts and all required tasks.
Trained and coached 3 junior sales team members to enhance their skills and performance.
Achieved a 100% score on product tests, customer service tests, and communication audits
Company industry:
Food & Beverage Production
Job role:
Sales

Sales Associate

January 2014 - February 2016

Cafe Hamra

Beirut, Lebanon

January 2014 - February 2016

Achieved sales targets of 6 figures in annual sales by building strong customer relationships.
Guided and sold 50+ customers daily by developing and implementing strategic sales plans.
Addressed 95% of customer inquiries in the first interaction, minimizing escalations by 3 times.
Increased the average order value by 35% using upselling and cross-selling techniques.
Handled cash transactions accurately and efficiently, ensuring 100% adherence to procedures.
Provided consistent and exceptional customer support, achieving a satisfaction rating of 98%.
Company industry:
Food & Beverage Production
Job role:
Sales

Education

Lebanese International University

June 2017

June 2017

Bachelor's degree, Business Management

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

CRM
Expert
CRM
Expert
Sales Management
Expert
Sales Management
Expert
Sales Strategy
Expert
Sales Strategy
Expert
Customer Service
Expert
Customer Service
Expert
Sales Development
Expert
Sales Development
Expert
Qualification Sales Processes
Expert
Qualification Sales Processes
Expert
New Business Opportunities
Expert
New Business Opportunities
Expert
Communication
Expert
Communication
Expert
Marketing
Expert
Marketing
Expert
Negotiation
Expert
Negotiation
Expert
Management
Expert
Management
Expert
Hubspot
Expert
Hubspot
Expert
Presentations
Expert
Presentations
Expert
CRM
Expert
CRM
Expert
Lead Qualification
Expert
Lead Qualification
Expert
Cold Calling
Expert
Cold Calling
Expert
Lead Generation
Expert
Lead Generation
Expert
Sales Processes
Expert
Sales Processes
Expert
Written Communication
Expert
Written Communication
Expert
Inside Sales
Expert
Inside Sales
Expert
Sales Lead
Expert
Sales Lead
Expert
Sales Development
Expert
Sales Development
Expert
Business Development
Expert
Business Development
Expert
Outbound Sales
Expert
Outbound Sales
Expert
Business Opportunities
Expert
Business Opportunities
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Organization Skills
Expert
Organization Skills
Expert
Attention To Detail
Expert
Attention To Detail
Expert
Account Executive
Expert
Account Executive
Expert
Customer Service
Expert
Customer Service
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Executives Communication
Expert
Executives Communication
Expert
Account Executives Communication
Expert
Account Executives Communication
Expert
Sales Strategy
Expert
Sales Strategy
Expert
Sales Management
Expert
Sales Management
Expert
Sales Leadership
Expert
Sales Leadership
Expert
Account Management
Expert
Account Management
Expert
Sales
Expert
Sales
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Tennis
  • Surfing
  • Swimming