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MHD Rashad Kojak, Head of Branch Control Unit

MHD Rashad Kojak

Head of Branch Control Unit·FRANSABANK SYRIA

Syria

Bachelor's degree, Bachelor’s Degree in Economics

Work experience

Total years of experience: 13 years, 0 months

Head of Branch Control Unit

July 2025 - February 2026

FRANSABANK SYRIA

Damascus, Syria

July 2025 - February 2026

• Oversee operational and financial activities across branch networks, ensuring compliance with
regulations and AML policies.
• Lead the Branch Control Unit team, providing guidance and supervision.
• Conduct audits, field inspections, and risk assessments to identify and mitigate operational
issues.
• Prepare regulatory and management reports with actionable recommendations.
• Monitor implementation of audit findings and internal control measures.
Company industry:
Banking
Job role:
582

Assistant Head of Branch Network

February 2023 - June 2025

FRANSABANK SYRIA

Damascus, Syria

February 2023 - June 2025

• Ensured policy compliance and timely audit issue resolution.
• Launched Help Desk to support branch operations and monitor daily exceptions.
• Coordinated with Corporate Banking for fast, policy-compliant credit approvals.
• Implemented Service Excellence Standards to improve customer satisfaction and professional
conduct.
• Supported staff performance appraisals and other strategic initiatives.
Company industry:
Banking

Branch Operations Supervisor

March 2022 - January 2023

FRANSABANK SYRIA

Damascus, Syria

March 2022 - January 2023

• Managed, executed, and monitored daily back-office and teller operations, including deposits,
withdrawals, transfers, and loan payments.
• Reviewed and cleared client-issued checks for accuracy, validity, and compliance.
• Provided high-quality customer service by assisting clients with banking requests.
• Ensured equitable workload distribution and timely completion of all tasks.
Company industry:
Banking
Job role:
Management

Teller & Customer Service Representative

July 2019 - February 2022

FRANSABANK SYRIA

Damascus, Syria

July 2019 - February 2022

• Processed cash banking transactions at the counter and handled interbank and central bank
transactions.
• Built strong credibility with clients through accurate information and reliable service.
• Opened new bank accounts in accordance with established rules and guidelines.
Company industry:
Banking
Job role:
Customer Service and Call Center

Entry

May 2014 - August 2018

Touma Development

Beirut, Lebanon

May 2014 - August 2018

Data
• Entered and updated data accurately in company systems.
• Verified and corrected data for accuracy and consistency.
• Maintained organized and confidential records.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Accountant

May 2014 - August 2018

Touma Development

Beirut, Lebanon

May 2014 - August 2018

• Prepared and issued invoices accurately and on time.
• Verified billing data and resolved discrepancies.
• Maintained organized invoice and payment records.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Secretarial Business

March 2012 - February 2014

Al Kemma Educational Institute

Damascus, Syria

March 2012 - February 2014

Company industry:
Training & Education Center
Job role:
Secretarial

Education

Syrian Virtual University

April 2027

April 2027

Bachelor's degree, Bachelor’s Degree in Economics

Syria

University of Damascus

May 2014

May 2014

Diploma, Public Relations

Syria

Skills

Data Entry
Expert
Data Entry
Expert
AUDITING
Intermediate
AUDITING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FIELD INSPECTION
Intermediate
FIELD INSPECTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
driving license
ICDL –
Personal Strategic Planning
English Language