IT Manager & CISO
Tarjama
Total years of experience :17 years, 11 Months
-Successfully implement and achieve ISO-27001 and passed the internal and external
information security management audit
-Meeting with key stakeholders gathering their ICT and information security requirements
-Plan, prepare and executing major ICT activities (365 administration, manage VMs server,
local & cloud active directory, disaster recovery, and failover process)
-Coordinate with local & global third parties, vendors and suppliers, for preparing RFP and POs
-Plan for ICT controls, standards, procedures, and policies
-Implement and monitor network infrastructure, security controls, and IT best practices
-Define, document and publish all information security policies, procedures, and standards
-Analyzing ICT requirements and giving independent and objective advice on the use of ICT
-Clarify the system specifications, understanding work practices, and business logic
-Define software, hardware, and network requirements
-Design, plan and implement network infrastructure including but not limited to (Network
Zones, Routing issues, High availability, OS services, Virtual Servers, and Security issues)
-Responsible for recruiting and hiring IT staff.
-Planning, preparing and executing IT activities.
-Managing virtualization environment using MS Hyper-v.
-Provides appropriate specifications of servers to run the company’s and its associates E-payment system.
-Coordinating with vendors, suppliers, for preparing RFPs.
-Planning and implementing IT infrastructure and E-payment system.
-Responsible for data center plans and installation.
-Managing a team of over 18 employees, customer care and technical staff.
-Upgrading IVR service to covers all Syria PSTNs, coordinating, planning and implementing E1 links to support up to 360 channels/customers.
-Leading and launching integration process with mobile service operators.
-Provide line 3 support and coordinating with line 4 in HQ-Dubai when needed.
-Perform day to day routine network and system monitoring, management, and troubleshooting.
-Maintaining, administering and supporting MS-SQL server to ensure that databases operate reliably.
-Configuring, troubleshooting and monitoring SAN storage and clustered servers.
-Managing network infrastructure including Cisco PIX, ISA server firewalls, L2-L3 Cisco switches-routers, T1 links and x-DSL connections.
-Responsible for network hardware and software upgrading plans and installation.
-Meeting with external suppliers of IT services and integration partnerships.
-Approve and monitor IT budgets, priorities, standards, and overall IT performance.
-Documentation of changes regarding users, functions, services, system and reporting to the general manger.
-Provide line 2 supports and coordinating with Line 3 (direct manger) when needed.
-Plan, prepare and Implement network infrastructure for many branches around Syria.
-Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.
-Ensuring that support calls are logged and handled effectively and efficiently.
-Investigating, diagnosing and resolve most of network problems.
-Designing, implementing and managing Active Directory and OS services.
-Identify and recommending improvements related to hardware and software issues.
- Manage local area network and server issues and assist to identify all issues in operational processes, recommend strategies for improvements, maintain all computer hardware and software and ensure compliance to requirements.
- Perform troubleshoot on PC systems and perform required maintenance on computer hardware and software, prepare all software packages for operating systems and evaluate all operations and recommend improvements as per requirement.