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Mhica Ella Jacob, CLIENT COORDINATOR & RECEPTIONIST

Mhica Ella Jacob

CLIENT COORDINATOR & RECEPTIONIST·BUSINESSCOACH, INC.

United Arab Emirates

Bachelor's degree, International Travel

Work experience

Total years of experience: 2 years, 7 months

CLIENT COORDINATOR & RECEPTIONIST

May 2024 - May 2025

BUSINESSCOACH, INC.

San Juan, Philippines

May 2024 - May 2025

Delivered continuous support to ensure a smooth seminar experience.
Greeted attendees and responded to inquiries at in-person seminars.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

EXCUTIVE ASISSTANT

November 2022 - April 2024

BUSINESSCOACH, INC.

San Juan, Philippines

November 2022 - April 2024

Provided high-level administrative support to executives, including managing schedules, coordinating
meetings, and handling correspondence.
Organized and prioritized tasks, ensuring smooth office operations and efficient workflow, while maintaining
confidentiality and managing sensitive information.
Company industry:
Administration Support Services
Job role:
Administration

Education

Lyceum of the Philippines University

October 2022

October 2022

Bachelor's degree, International Travel

Philippines

GPA (rating): Very good

GPA (rating): Very good

Junior High School and Senior High School

March 2018

March 2018

High school or equivalent, Accounting And Tourism

Philippines

GPA (rating): Very good

GPA (rating): Very good

I hold a Bachelor of Science in International Travel and Tourism Management (silver medal)

Skills

Receptionist
Expert
Receptionist
Expert
Administrative
Expert
Administrative
Expert
Hospitality
Expert
Hospitality
Expert
Customer Care
Expert
Customer Care
Expert
Photo Shoots
Expert
Photo Shoots
Expert
Guest Service
Intermediate
Guest Service
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Administrative
Intermediate
Administrative
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
PRODUCTIVITY IMPROVEMENT
Intermediate
PRODUCTIVITY IMPROVEMENT
Intermediate
JUDICIAL DISCRETION
Intermediate
JUDICIAL DISCRETION
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
WEB CONFERENCING
Intermediate
WEB CONFERENCING
Intermediate
ZOOM VIDEO CONFERENCING TOOL
Intermediate
ZOOM VIDEO CONFERENCING TOOL
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administration
Intermediate
Administration
Intermediate
Sales
Intermediate
Sales
Intermediate
Management
Intermediate
Management
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Front Office
Intermediate
Front Office
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate

Languages

Tagalog
Expert

Training and Certifications

Certifications
Basic Flight Attendant
Hospitality Professional Certificate (HPC)
Managing Diversity in a Multicultural Workplace (MDC)
National Certificate II in Food and Beverage Services

Hobbies

  • Dancing
    In 2018, I was honored to be a Myx Mover winner, securing ₱10,000 in prize money. This achievement was made possible by the overwhelming support of 36,000 voters who believed in my talent and dedication.