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Mhica Ella  Jacob, CLIENT COORDINATOR & RECEPTIONIST

Mhica Ella Jacob

CLIENT COORDINATOR & RECEPTIONIST·BUSINESSCOACH, INC.

United Arab Emirates

Bachelor's degree, International Travel

Work experience

Total years of experience: 2 years, 7 months

CLIENT COORDINATOR & RECEPTIONIST

May 2024 - May 2025

BUSINESSCOACH, INC.

San Juan, Philippines

May 2024 - May 2025

Delivered continuous support to ensure a smooth seminar experience.
Greeted attendees and responded to inquiries at in-person seminars.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

EXCUTIVE ASISSTANT

November 2022 - April 2024

BUSINESSCOACH, INC.

San Juan, Philippines

November 2022 - April 2024

Provided high-level administrative support to executives, including managing schedules, coordinating
meetings, and handling correspondence.
Organized and prioritized tasks, ensuring smooth office operations and efficient workflow, while maintaining
confidentiality and managing sensitive information.

Company industry:
Administration Support Services
Job role:
Administration

Education

Lyceum of the Philippines University

October 2022

October 2022

Bachelor's degree, International Travel

Philippines

GPA (rating): Very good

GPA (rating): Very good

Junior High School and Senior High School

March 2018

March 2018

High school or equivalent, Accounting And Tourism

Philippines

GPA (rating): Very good

GPA (rating): Very good

I hold a Bachelor of Science in International Travel and Tourism Management (silver medal)

Skills

Receptionist

Expert

Administrative

Expert

Hospitality

Expert

Customer Care

Expert

Photo Shoots

Expert

Guest Service

Intermediate

Hospitality

Intermediate

Data Entry

Intermediate

Administrative

Intermediate

CUSTOMER SERVICE

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONTINUOUS IMPROVEMENT PROCESS

Intermediate

CONFLICT RESOLUTION

Intermediate

PRODUCTIVITY IMPROVEMENT

Intermediate

JUDICIAL DISCRETION

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

DETAIL ORIENTED

Intermediate

WEB CONFERENCING

Intermediate

ZOOM VIDEO CONFERENCING TOOL

Intermediate

Microsoft Office

Intermediate

Administration

Intermediate

Sales

Intermediate

Management

Intermediate

Microsoft Excel

Intermediate

Front Office

Intermediate

Receptionist

Intermediate

Secretarial

Intermediate

Languages

Tagalog

Expert

Training and Certifications

Certifications
Basic Flight Attendant
Hospitality Professional Certificate (HPC)
Managing Diversity in a Multicultural Workplace (MDC)
National Certificate II in Food and Beverage Services

Hobbies and interests

Dancing

In 2018, I was honored to be a Myx Mover winner, securing ₱10,000 in prize money. This achievement was made possible by the overwhelming support of 36,000 voters who believed in my talent and dedication.