Zeina Joudieh

• Successfully managing the daily operations of the store, including opening and closing procedures, cash handling, and managing a team of 13 employees, addressing their problems and challenges, and fostering a positive work environment.
• Achieving a 32% increase in sales within the first year, consistently exceeding monthly sales targets.
• Enhancing customer service by training staff on best practices and resolving customer complaints promptly improving customer satisfaction scores by 28%.
• Reducing operational costs by 15% by streamlining processes and implementing efficient inventory management systems.
• Implementing store policies and procedures to ensure compliance with company standards.

• Successfully launching the printing division & raising profit by 25%, meeting the diverse printing needs of various companies and organizations.
• Lead the preparation of quotations and the application for tenders and bids, ensuring competitive and accurate pricing.
• Establishing direct relationships with suppliers and managing procurements, securing high-quality materials, services & negotiating better terms, resulting in a 5% reduction in cost of goods sold.
• Training and supervising the graphic designers across 30 branches on quality assurance practices, enhancing team capabilities.
• Resolving printing issues efficiently, ensuring minimal disruption and maintaining exceptional customer service standards.
• Designing division catalogs, monthly offers, and presentations, significantly enhancing marketing and promotional efforts.

• Designing and developing brand identities, ensuring cohesive and impactful visual representation.
• Preparing and optimizing printing files for press, promotional items, indoor and outdoor printing, adhering to industry standards and specifications.
• Creating effective social media advertisements, enhancing online presence and engagement.