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Mohamed khaled mousa, Telesales

Mohamed khaled mousa

Telesales·Sulfa Marketing – Emirates Islamic Bank

United Arab Emirates

Bachelor's degree, French Language

Work experience

Total years of experience: 8 years, 8 months

Telesales

March 2026 - April 2026

Sulfa Marketing – Emirates Islamic Bank

Dubai, United Arab Emirates

March 2026 - April 2026

• Presented banking and financial products to prospective customers via structured telesales outreach.
• Qualified and organized customer leads to support the sales pipeline and customer data management.
• Strengthened professional communication, negotiation, and customer relationship management skills.
Company industry:
Banking
Job role:
Sales

HR Administrative Assistant

February 2026 - March 2026

Shazmic

Dubai, United Arab Emirates

February 2026 - March 2026

• Maintained and updated employee records with high accuracy using HR systems and Microsoft Excel.
• Screened CVs, shortlisted candidates, and coordinated interview scheduling and onboarding
procedures.
• Prepared HR reports, official correspondence, and supported day-to-day HR administrative operations.
Company industry:
Administration Support Services
Job role:
Human Resources and Recruitment

Production Supervisor

March 2025 - January 2026

Arab Salt Company

Bilbays, Egypt

March 2025 - January 2026

• Supervised a team of 12 production staff, overseeing daily scheduling, task allocation, and performance.
• Operated SAP ERP system for data entry, operational reporting, and real-time production tracking.
• Prepared comprehensive daily, weekly, and monthly operational reports using Microsoft Word.
• Managed physical and digital document filing systems ensuring full compliance and instant retrieval.
• Coordinated between production, quality control, and logistics departments to maintain workflow.
• Implemented workflow improvements that increased overall team efficiency by 15%.
Company industry:
Industrial Production
Job role:
Engineering

Operations Supervisor

August 2022 - February 2025

NAMA (Global)

Bilbays, Egypt

August 2022 - February 2025

• Supervised 9 staff members — managed attendance registers, shift schedules, and task distribution.
• Administered leave requests, tracked absences, and maintained up-to-date personnel records.
• Supported HR operations: employee files, HR policy compliance, onboarding, and HR reporting.
• Coordinated multi-department daily operations and submitted performance reports to senior
management.
• Contributed to operational planning initiatives that consistently achieved team targets on schedule.
Company industry:
Facilities & Property Management
Job role:
Management

Worker then team leader

September 2017 - August 2022

Siberia MASR

Bilbays, Egypt

September 2017 - August 2022

• Led daily team operations ensuring productivity targets and quality standards were consistently met.
• Monitored individual performance, provided coaching feedback, and escalated issues proactively.
Company industry:
Chemicals Manufacture
Job role:
Manufacturing

Education

Zagazig University

August 2025

August 2025

Bachelor's degree, French Language

Egypt

GPA (rating): Good

GPA (rating): Good

.

Skills

مهارات إدارة الوقت

Expert

مهارات الاتصال

Expert

مايكروسوفت أوفيس

Expert

منظم

Expert

إداري

Expert

حل المشاكل الخاصه بالعمل وهندلتها ف اسرع وقت

Expert

التنظيم وإدارة الوقت

Expert

سرعة التعلم والقدرة على التكيف

Expert

سرعه التواصل مع اصحاب اللغات الاخري

Expert

مهارات تشغيلية وتنظيمية

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS PROCESS IMPROVEMENT

Intermediate

CONFIDENT COMMUNICATOR

Intermediate

COORDINATING

Intermediate

DETAIL ORIENTED

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

STRATEGIC DECISION MAKING

Intermediate

Virtual Assistance

Intermediate

Project Management

Intermediate

Communications

Intermediate

DOCUMENT CONTROL

Intermediate

MICROSOFT TEAMS

Intermediate

OFFICE ADMINISTRATION

Intermediate

PROCUREMENT

Intermediate

PROFESSIONAL IN HUMAN RESOURCES

Intermediate

SUPERVISION

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

PROCESS IMPROVEMENT

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

Customer Service

Intermediate

Administration

Intermediate

Microsoft Office

Expert

Secretarial

Intermediate

Microsoft Excel

Intermediate

Management

Intermediate

Accounting

Intermediate

Data Entry

Intermediate

Office Management

Intermediate

Sales

Intermediate

Marketing

Intermediate

Minutes

Intermediate

Preparation

Intermediate

CUSTOMER COMMUNICATIONS MANAGEMENT

Intermediate

TALENT ACQUISITION

Intermediate

WORKFLOW MANAGEMENT

Intermediate

GOOGLE SHEETS

Intermediate

LOGISTICS

Intermediate

MICROSOFT WORD

Intermediate

SAP ERP

Intermediate

TEAM MANAGEMENT

Intermediate

الادارة

Expert

Reporting

Expert

CV Screening

Expert

Attendance Tracking

Intermediate

Multi-tasking

Intermediate

Workflow Coordination

Expert

Payroll Support

Intermediate

Filing & Archiving

Intermediate

Scheduling

Intermediate

KPI Tracking

Expert

Team Supervision

Expert

SAP

Intermediate

Recruitment

Intermediate

Physical & Digital Archiving

Expert

Record Keeping

Intermediate

Email Correspondence

Expert

Employee Records

Expert

HR Reporting

Intermediate

Leave Management

Expert

Document Filing

Expert

HR Policies

Intermediate

Onboarding

Intermediate

Records Management

Intermediate

Compliance

Expert

Administrative

Intermediate

Social profiles

Languages

English

Intermediate

French

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Excel & Google Sheets Advanced
HR Fundamentals
Document Control & Records Management
Office Administration
Excel & Google Sheets Advanced
HR Fundamentals
Document Control & Records Management
Office Administration
Document Control & Records Management
Excel & Google Sheets
HR Fundamentals
Office Administration
Document Control & Records Management
Excel & Google Sheets
HR Fundamentals
Office Administration
Document Control & Records Management
Excel & Google Sheets
HR Fundamentals
Office Administration
Document Control & Records Management
Excel & Google Sheets
HR Fundamentals
Office Administration
Document Control & Records Management
Excel & Google Sheets
HR Fundamentals
Office Administration
HR Fundamentals
Udemy
Nov 2024
Excel & Google Sheets
LinkedIn Learning
Mar 2025
Document Control & Records Management
Coursera
Jun 2025
Office Administration
Coursera
Jan 2025

Hobbies and interests

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