Client Relationship Manager
BMB Foodstuff
Total years of experience :15 years, 8 Months
- Set-up a Customer Service department within six months.
- Implement a Customer Service culture in both the production and administration staff.
- Manage a team of Customer Service executives that handle complaints and feedback
- Handle escalation complaints and work out a solution that will benefit both the company and appease the customer.
- Handle complaints received from Export clients (KSA, Qatar, Oman, Bahrain etc)
- Weekly and Monthly reports to be reported directly to the Managing Director.
- Other tasks as assigned by the Managing Director.
-Liaise with Saudi and Qatar offices regarding orders and forecast of Food items.
-Forecasting orders and market size by area by analyzing past data
-Day to Day shipment requirement preparations.
-Play a significant role in long-term planning, including an initiative geared toward operational excellence.
-Improve the operational systems, processes and policies in support of organization's mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
PEOPLE MANAGEMENT AND PEER COORDINATION
-Manage a team of coordinators in order to maintain a production and delivery schedule.
-Coordinating with Factory managers on keeping the shipment schedules on track.
-Drive initiatives in the management team that contribute to long-term operational excellence.
Key Account Manager for LG Electronics TV Department
(Korean Based Electronics company with Regional Headquarters all over the world)
(May 2009- Present)
(LG is one of the leading brands in television and appliances that continues to strive to be Global
Number 1)
KEY ACCOUNT MANAGEMENT
Handling Key Channels and Accounts to improve sales and relations.
Management of the sales fundamentals, implementation of initiatives, promotion activities, co- marketing, loyalty programs
Preparation and execution of channel category wise plan/budget in line with overall company
objectives
Provide feedback to management regarding price and promotions as well as competitor's
activities and future plans.
Review and analysis of channel Market share and Overall Market Share in order to formulate a
game plan that will have a big impact on the market.
Forecasting stocks and market size and growth by analyzing past data
PEOPLE MANAGEMENT
Mentoring and training with new and old Floor Salesmen regarding Customer interaction and ways to deliver a "killer sales talk" by focusing on the advantages and benefits of the product for
each customer.
Formulate a strategy in order to achieve the monthly target for Floor salesmen including but not
limited to coaching, planning and feedback which can help in execution.
Review sales and targets with Channels and Floor Salesmen to make sure in is lined with company's long term business plans.
Resolution Services Agent interim Training Assistant and Floor Support Agent for PayPal
Account, Sutherland Global Services (New York Based IT/BPO Company with offsite location in Philippines) (July 2007- Dec 2008)
PayPal is an e-commerce business allowing money transfer to be made through the internet.
(https://www.paypal.com/ae)
B.S in Business Administration major in Management University of Makati (1999)