Mia Pamela Tanedo, Secretary

Mia Pamela Tanedo

Secretary

ANEL MEP

Location
Qatar
Education
Bachelor's degree, TOURISM MANAGEMENT
Experience
6 years, 9 Months

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Work Experience

Total years of experience :6 years, 9 Months

Secretary at ANEL MEP
  • Qatar - Doha
  • My current job since November 2020

 Receiving calls from Supplier and Applicants.
 Answering phone calls and redirect them when necessary.
 Calling applicants for recruitment.
 Arranging interview for the applicants.
 Setting up and appointment for interview and sending email for the details.
 Maintaining diaries and arranging appointments.
 Typing, preparing and collating reports.
 Filing soft and hard copy of all the documents for Staff and Labors.
 Organizing and servicing meetings (producing agendas and taking minutes)
 Creating Purchase Requisition.
 Creating Purchase Order and submitting it to Accounts.
 Receiving QID from Q post, scanning it and then releasing it to Admin in the site.
 Updating QID on the server.
 Scanning Contracts from Clients and Supplier.
 Giving the contract to the Manager for signature. Releasing the hard copy of contract with signature and stamp.
 Releasing Cash Salaries to Labors.
 Preparing letters to Bank, and Employment Certificates.
 Prioritizing workloads.
 Implementing new procedures and administrative systems
 Update and maintain office policies and procedures
 Order office supplies and research new deals and suppliers
 Maintain contact lists
 Book travel arrangements
 Submit and reconcile expense reports
 Provide general support to visitors
 Act as the point of contact for internal and external clients

Receptionist at MIDMAC CONTRACTING CO. WLL
  • Qatar - Doha
  • My current job since January 2023

Position: RECEPTIONIST
Company: MIDMAC CONTRACTING CO. WLL.

 Ensuring visitors sign in on arrival in the reception area.
 Answering general queries in person, by telephone, or email.
 Handling incoming phone calls, directing them when necessary and taking messages within the established guidelines.
 File important documents and keep them well organized.
 Copying, scanning and routing correspondence/documentation.
 Receiving and sorting daily email.
 Meeting and greeting clients.
 Booking meetings.
 Arranging couriers.
 Keeping the reception area tidy.
 Sorting and distributing post.
 Receiving parcel and letters from QPOST delivered by company driver, sorting them into client folders, distributing to relevant staff members and answering any marked priority items within required timeframe.
 Perform any other clerical duties necessary to keep the office running.

Receptionist at MIDMAC Contracting Company WLL.
  • Qatar - Doha
  • My current job since January 2023

 Ensuring visitors sign in on arrival in the reception area.
 Answering general queries in person, by telephone, or email.
 Handling incoming phone calls, directing them when necessary and taking messages within the established guidelines.
 File important documents and keep them well organized.
 Copying, scanning and routing correspondence/documentation.
 Receiving and sorting daily email.
 Meeting and greeting clients.
 Booking meetings.
 Arranging couriers.
 Keeping the reception area tidy.
 Sorting and distributing post.
 Receiving parcel and letters from QPOST delivered by company driver, sorting them into client folders, distributing to relevant staff members and answering any marked priority items within required timeframe.
 Perform any other clerical duties necessary to keep the office running.

HR ASSISTANT at Stream Industrial and Engineering
  • Qatar - Doha
  • August 2018 to October 2018

documents such as joining form for the newly joined employee, new ID, and Renewed ID.
•Ticket Booking through our selected agency or direct online website.
•Creating PO’s for travel agency.
•Preparing letters or request for service from staffs.
•Preparing Warning Letter and Service Termination.
•Receiving resignation and handing it over to accounts for settlement.
•Processing new and renewed health card.
•Sorting files of all the employees.
•Asking for the timesheet monthly from all the document controllers.
•Sending scheduled date and time of medical for the new employees to Logistic Team.
•Giving Documents to the General Manager’s secretary for signature.
•Maintains employee confidence and protects operations by keeping

RECEPTIONIST at Stream Industrial and Engineering
  • Qatar - Doha
  • September 2017 to August 2018

visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
•Answering incoming calls, and doing outbound calls as well.
•Receiving and sorting daily email.
•Receiving fax, scanning the received fax then forward it to the concerned person/department.
•Preparing the forms that needs to be filled up for the applicants.
•Attending clients and suppliers inquiries.
•Receiving invoices from suppliers and handing it over to Procurement Team.
•Releasing employees request for service documents.
•Monitoring Logbook.
•Printing the Internet bills and handing it over to Accounts for payment.

CUSTOMER SERVICE ASSOCIATE
  • October 2016 to April 2017

to customer’s inquiries on monthly rent and process request for repairs.
•Upload photos and update details on company’s website of rooms/houses available for leasing.
•Provides leasing agreement on closed deals.
•Outbound calls with existing customers and available contact lists for new and available house rental offers.
•Deliver effective and efficient resolution in line with their leasing queries/complaints.
•Produce call reports and update customers account information.
•Research required information thru available resources.
•Outclass communication and customer service skills and ability to work with deadlines and multitask.
•Data Entry tasks and organizing files and documents.

CUSTOMER SERVICE ASSOCIATE at TELEPERFORMANCE
  • Philippines
  • May 2015 to October 2016

\[American Account: Wyndham Hotel & Reservations\]

•Listening to customers' concerns and handling complaints and returns.
•Giving detailed explanations of services or products.
•Working with a sales team to create better methods to address customer complaints.
•Process Hotel Bookings and Reservations
•Encode customer’s details and attend to customers queries.

Education

Bachelor's degree, TOURISM MANAGEMENT
  • at STI COLLEGE
  • January 2014
High school or equivalent, TOURISM MANAGEMENT
  • at LAS PIÑAS NORTH NATIONAL HIGH SCHOOL
  • January 2012

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High school or equivalent, TOURISM MANAGEMENT
  • at VERGONVILLE ELEMENTARY SCHOOL
  • January 2008

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Specialties & Skills

Hardwork
Fast Learning
Flexible Working
MS Office tools
Customer Service Skills
CUSTOMER SERVICE SKILLS
DATA ENTRY
ORGANIZATIONAL SKILLS
RESEARCH
WEB SITE PRODUCTION
LISTENING
ADMINISTRATION
ASSETS RECOVERY

Languages

English
Expert