Deputy Manager - IT
Descon Engineering Limited.
Total years of experience :21 years, 0 Months
• Supervise Unified Messaging, Network and Security teams to support 9 international and 10 domestic sites.
• Review, select and recommend purchases hardware and software. Work with business units to determine needs and identify appropriate solution.
• Hire, train and supervise technical support personal. Serve as final escalation point for all technical issues. Provide technical support for special projects.
• Oversee inventory control and SLA. Established process to identify and replace out dated hardware.
• Planned and implemented corporate MPLS solution with dynamic routing (OSPF & BGP) and redundancies. Designed and led corporate Enterprise Data Network project with high availability.
• Planned and implemented data center security with failover firewall and inline IPS.
• Designed and implement site-to-site and remote access VPN with high availability.
• Actively compiled and maintaining open source Authentication and Account server.
• Managing wireless single sign on and web based guest access solution.
• Led Lotus Domino to Office 365 migration project with co-existence model to ensure business continuity.
• Conduct IT security audit to ensure that security guideline set have been followed. Actively involved in network low level document update.
• Actively managing virtualization by using VMware and Hyper V.
• Helped in formulate and implement IT security policies and procedures.
• Designed and Integrated VoIP solution with Unified Messaging solution.
• Designed and configured several network monitoring applications on Linux as well as on windows (MRTG, Syslog, Netflow, NMS, etc.).
• Led campus network, Data Center, infrastructure and IP surveillance teams.
• Designed and applied ISP load balancing with the help of F5 Link Controller and maintained internal server load balancing over multiple ISP. Also shaping by Packet Shaper (Packeteer).
• Established DR (Disaster Recovery) site, which adds remarkable changes in organizational network infrastructure.
• Deployed and managing several Cisco appliances Application Control Engine (ACE) for Server Load balancing, ASA for Web and IPSec VPN gateway, WLAN controller with lightweight access points.
• Protected network by implement Firewall and Packet filtering by using NetScreen, Cisco FWSM and McAfee IntruShield.
• Equipped Enterprise Data Network (EDN) with dynamic routing between segments by EIGRP and OSPF.
• Configured VRF lite over GRE tunnel and protect by FWSM to secure LAN from segregated campus research DMZ.
• Configured and maintained database on MySQL and Microsoft SQL server 2005. Also configured apache and IIS web server for several supporting applications.
• Configured and maintained several network monitoring applications on Linux and windows (MRTG, Syslog, Netflow, NMS, etc.).
• Install and configure Linux server, also worked on squid proxy, apache and syslog-ng.
• Troubleshoot UPS, server general hardware problems as well as network devices hardware issues.
• Configured and maintained virtualization by using VMware.
• Configured windows domain controller and DHCP server.
• Convert campus from flat network (3Com hubs/switches) to 3 layer Cisco network model.
• Designed University wired and wireless infrastructure to meet the users requirement.
• Played a key role to formulate campus network policy from scratch.
Customer Database maintenance and updates for their project with Cable Vision (U.S.A.).
Hardware Inventor Maintenance.
Accounts correction and adjustments.
Customer Pay Per View audits, updates and deletions.
Return mail activities, updating Customer’s Data.
Organized the training for the staff members of Operations Department.
Continuous liaison with Law enforcement agencies on behalf of the company's establishment.
Monitoring of the customer's vehicles on tracking system.
Co-ordinate with the Sales & Customer Service department for the timely rectification of the complaints logged by the customers.
Effectively solve the problems of the customers.
Guide/Instruct the Mobile Tracking Vehicle to the desired location for the timely action.
Strategy formulation and implementation to boost the performance of department.
Monitoring & coordinating the complaints for the consumers.
Monitoring/Maintain the software used for vehicle tracking.
Provide assistance to the customer regarding tracking system.
Effectively provide the information regarding the system to the new customers.