Mica Manabat

-Delivered exceptional customer service to international travelers in a fast-paced airport retail environment.
-Assisted customers with product selection, promotions, and purchases while consistently achieving sales targets.
-Processed cash and card transactions accurately using POS systems.
-Maintained attractive product displays and ensured shelves were fully stocked and organized.
-Handled customer inquiries, resolved concerns professionally, and provided product recommendations.
-Monitored inventory levels and assisted with stock replenishment and merchandising.
-Collaborated with team members to ensure smooth daily store operations and a premium -shopping experience.
-Maintained high standards of professionalism, accuracy, and compliance with company policies.

-Welcomed and assisted guests with check-in and check-out procedures.
-Managed room reservations, bookings, and guest inquiries in person, by phone, and via email.
-Provided exceptional customer service by addressing guest requests and resolving concerns promptly.
-Processed payments, issued invoices, and maintained accurate guest records.
-Coordinated with housekeeping and maintenance to ensure room readiness and guest satisfaction.
-Handled incoming calls, reservations, and administrative tasks while maintaining a professional front desk environment.
-Delivered personalized hospitality to ensure a positive guest experience.

-Assisted with daily administrative and front desk operations.
-Prepared and organized documents, reports, and guest records.
-Answered phone calls and assisted with guest inquiries professionally.
-Coordinated with lounge staff to ensure smooth daily operations.
-Managed filing, data entry, and record-keeping with accuracy.
-Assisted in scheduling, inventory monitoring, and office support tasks.
-Maintained confidentiality of guest and company information.
-Provided excellent customer service to lounge guests and supported the administrative team as needed.

-Assisted with daily cargo operations and shipment documentation.
-Verified cargo records and ensured accuracy of shipping documents.
-Coordinated with operations staff to support the timely handling and movement of cargo.
-Performed data entry, filing, and administrative support tasks.
-Monitored shipment status and maintained organized records.
-Assisted in ensuring compliance with cargo handling procedures and safety standards.
-Communicated with internal teams to support efficient workflow and operations.
-Developed strong attention to detail, organizational, and time management skills in a fast-paced aviation environment.

-Welcomed guests and assisted with check-in and check-out procedures.
-Processed reservations, room assignments, and guest requests using the hotel reservation system.
-Responded to guest inquiries in person, by phone, and via email while providing exceptional customer service.
-Coordinated with housekeeping and other departments to ensure room readiness and guest satisfaction.
-Handled billing, payment processing, and maintained accurate guest records.
-Resolved guest concerns professionally to ensure a positive hospitality experience.
-Maintained front desk operations in a fast-paced international hotel environment.
-Strengthened communication, problem-solving, and cross-cultural customer service skills through an international hospitality training program.