Michael Ikewuchi

SECURITY OFFICER, SITE SUPERVISOR at KeyTech Security International

• United Arab Emirates - Dubai
• September 2012 to October 2014

(Traffic, Access control, Hospitalities and Customer care Services)

Dubai World Trade Center (Duties)
 Directing vehicles in and out of the premises and ensuring safe parking. .
 Paying proper attention to the customers and giving accurate direction to the visitors.
 Checking of badges / passes and stop unauthorized person from entering restricted areas.
 Ensuring the protection of merchandise, property and asset.
 Responding to emergency situation and reporting all incidents to my supervisor.

Millennium Plaza Hotel Dubai 5* (front & back office operations)
 Welcoming guest to the hotel in a polite, friendly and helpful manner.
 Assisting with the loading and unloading of luggage to and from the guest transit.
 Work closely with the concierge team and valet drivers to ensure traffic flow.
 Assisting the guest regarding hotel facilities in an informative and helpful way.
 Answering telephone inquiries promptly and professionally
 Ensure that all visitors to the hotel registered with the security.
 Managed the assigned areas and conduct regular patrols of the building.
 Interface with the Police, Civil defense and Fire departments on emergencies.
 Supervise and resolve complains in protection of visitors, staffs, and customers.
 CCTV Operator, investigate and follow up on guest and employees item alleged as lost.
 Document all incidents which take place during the shift and report to the security manager.

BARASTI HOTEL: (Doorman 2007-2011)
 Greet new patrons and customers entering and leaving the club.
 Use communication skills, rather than physical force, to interact with aggressive, intoxicated or obnoxious patrons. Help arrange for taxi to pick up guests.
 Help control traffic flow to ensure that people don't wait in line only to be denied admission.
 Assist bouncers and other security staff with crowd control when there is a line of customers waiting to enter the club.
 Ensures that each patron is old enough to legally enter the club by checking each ID’s
 Collect tickets or an admission cover charge.
 Use portable metal detectors to pat down guests as they enter to prevent weapons in the club.

ARIARIA INTERNATIONAL MARKET APARTMENT NIGERIA
Security Guard/Store Keeper/Camp boss 2001-2007
 Completing fire alarm checks and dealing with emergencies as they arise.
 Locking up the premises and making sure that door, windows, & gates are secured.
 Apprehending and detaining suspected shoplifters until the arrival of the police.
 Patrolling & monitoring the shop floor, general building and outside car park.
 Providing a visible onsite security and deterrent presence.
 Dealing with hostile costumers and escorting them from the building.
 Monitoring and authorizing entrance & departure of employees and visitor.
 Reporting any incidents of concern to the store managers.
 Answering telephone calls and providing information during non-business hours

ATTENDED SEMINERS AND TRAINING COURSES ON;
Health & Safety procedures at Dubai Police Academy and Dubai World Trade Center.
CCTV Monitoring and Restoring of Servers, & Site Manager at Millennium Plaza Hotel.
Hospitalities and Customer Care Services at Millennium Plaza Hotel and DWTC.
Fire Panel System and Evacuation Sound messages at Millennium Plaza Hotel Dubai.
INTERSEC 2013 with certificate of attendance at Dubai World Trade Center