Customer Managment Team Executive
Aramex International
Total years of experience :12 years, 2 Months
- Visit customer in their assigned (geographical) area.
- Achieve individual (area) set targets and productivity KPI’s
- Generate sales leads and acquire new customers.
- Grow existing customers and migrate them into higher value tiers.
- Report competitor’s activity to sales manager.
- Keep record of customer visits and update it regularly.
- Prepare proposals and quotations to customers.
- Promote Aramex service to customers.
- Requests billing adjustments on invoices.
- Coordinate with Credit Controllers on delayed collections.
- Promote the use of e-tools
Identifying prospective customers using lead generating methods and performing an average of 20 cold calls per day.
Using \[Microsoft Dynamics\] CRM to track and monitor personal sales opportunities, deals in progress and finished contracts.
Identifying strategic partnerships and gathering market information to gain a competitive advantage.
Delivering performance updates, quarterly business reviews and planning meetings.
Planning strategic brand-building events to expand the product portfolio.
Contacting new and existing customers to discuss how specific products could meet their needs.
Identifying, co-ordinating and participating in client relationship-building activities and meetings.
Answering customer questions regarding products, prices and availability.
Collaborating with account executives to penetrate new accounts, identifying potential customers and co-ordinate product demonstrations.
i gained alot of experience in the factory. i was hard working, and i loved the job. but they had too many problems, and i wasn't so sure i had a great career path with them.