Quotation Management Senior Officer
Seera Group
Total years of experience :14 years, 4 Months
*Quoting and handling tailor-made requests received from different channels of requesters, taking into consideration different markups and currencies of quotation that are designated by the company regulation. Also providing the best competitive rate available to our customers/requesters by comparing the available quotation with our competitors' rates through using various supplier portals either online or offline tools.
*The requests may vary from a simple transfer up to a full package that may include cruise, transfers, accommodation, and excursions or even holding a meeting room with special requirements
* Joining Operation Excellence, starting it from the ground up, and developing it was one of the challenges I was seeking for. The main purpose of it is to control the credentials access level and permissions allowed through any of the IDs that are created or deactivated, to any of the many firm members, through the many other portals of the suppliers/vendors and our partners in business to prevent any illegitimate transactions and to maintain a sustainable database of it.
* To achieve our goal, our task requires coordinating with multiple teams to make a blueprint of the work process. Coordination with the teams that need those permissions and IDs as part of their job is represented in Fulfillment teams which we should take into consideration their requirements to assist them and facilitate their tasks as much as possible in a manner that does not conflict with the main purpose of the Operation Excellence team, and that happens with the coordination with a technical team that may provide or implement tools based on suggested solutions by the OE team that may enhance and improve the workflow.
*Backoffice, handling booking issues and this through communication with hotels and our supplier through which the bookings are confirmed. Adjusting bookings also may be required and managing other system issues like wrong mapping/nationality/room type/dates or any kind of mismatching between the original requests and what is confirmed through the supplier, which needs a good knowledge of using our suppliers’ websites along with coordination with their team.
*Also handling customers' requests or complaints which we receive through the CS team either before or after checking in, in order to reach the customer satisfaction desired which reflects directly on the firm reputation.
Adjusting bookings also may be required as managing other system issues like wrong mapping/nationality/room type/dates or any kind of mismatching between the original requests and what is confirmed through the supplier.
*Resolving problems, improving operations, and providing exceptional service.
*Being elected to be one of those to be chosen to be among the team that will handle one of the major projects of the Seera group after its reunion with AlMosafer. The project was winter at Tantora in Saudi Arabia which was supported by the Saudi government itself, this project took 6 consecutive months from December 2019 till the end of March 2020. My role is to fulfill all the requests that we receive globally either by creating tailor-made packages along with breakdown quotations or offer standard packages that suit the requirements of our guests and congruently with managing the allotment of many hotels and charters.
*The project ended successfully and thanks to the teamwork, I have been promoted to an officer and awarded a certification of appreciation by the Seera group for my contribution.
*Support team in incidents to address customer inquiries and concerns.
*Backoffice, handling bookings' issues and identifying issues, analyzing information, and providing solutions to problems
through communication with hotels and our supplier through which the bookings are confirmed. Adjusting bookings also may be required and managing other system issues like wrong mapping/nationality/room type/dates or any kind of mismatching between the original requests and what is confirmed through the supplier, which needs a good knowledge of using our suppliers’ websites along with coordination with their team.
*Also handling customers' requests or complaints which we receive through the CS team either before or after checking in, in order to reach the customer satisfaction desired which reflects directly on the firm reputation.
*Adjusting bookings also may be required and managing other system issues like wrong mapping/nationality/room type/dates or any kind of mismatching between the original requests and what is confirmed through the supplier.
* Our task is to reconfirm the bookings we receive on our website through
communication with hotels or our suppliers through which these bookings are confirmed with a daily target of 100 bookings per day which may increase in the high season.
* Our task is to reconfirm the bookings we receive on our website through
communication with hotels or our suppliers through which these bookings are confirmed with a daily target of 100 bookings per day which may increase in the high season.
*Established Communication internally with company departments to fulfill
customers' inquiries and meet their expectations.
*We have to make sure that the bookings are confirmed at the hotel correctly as original with no issues or mismatching between the original requests and what is confirmed through the supplier in any aspect (Nationality/wrong mapping/nationality/room type/dates/payment ...etc) otherwise the case would be assigned to a specialized team.
*Responsible for allotments and release, issuing stop-sale situations of almost 30 Hotels that are being handled within Sharm El Sheikh only, let alone other provinces. Handling inbound Danish charters every week that are coming from Denmark regularly, confirming bookings at hotels, and coordinating the confirmation of their excursions and transfers with the concerned offices.
*Responsible for any changes that happen to one or more of the guests during their trip and that doesn’t include only the operational part but also the procedures taken with the accountant department of the payment of these amendments as well as any promotions, window bookings, or any kind of offers prearranged by hotels and sales department, obliged to make sure that these offers are applied on all bookings during the designated periods though their diversity while confirming with the hotels along with any special requests for our guests.
Corporate Travel:
*Responsible for the travel, of the engineering team along with the CEO and board of directors, encompassing the flight, Accommodation, transfers arranging conferences locally and abroad, and any other special requests. Cope with various rooming lists, flight dates, special details, and period of accommodation individually that is consistent with their requests and requirements. Looking for the best rate that can be offered either online or by direct contact with a supplier or through a travel agency.
*The company expenses were 1 Million USD per year, and Our Task was to reduce the cost of these activities, which we achieved only after 6 months after establishing our department with a cut cost of 250, 000 USD.
*Provide a regular monthly sheet with all expenses for each service performed and confirmed taking into consideration that the requests should be asserted within a specific budget designated among a group of policies by the company.
*Handling service desk that includes submitting the travel requests and expenses reclaim and following these requests to resonate with approval whom it may concern them the travel of the members we accomplish their demands.
*Incoming Travel :
Receiving reservations from Travel agencies abroad, for individuals and groups. Handling those requests from A to Z, quoting packages, discussing rates with hotel sales departments and other suppliers for obtaining better rates for groups, blocking spaces at hotels, arranging tours, sightseeing, meet and assist and transfers, etc.
*Quoting packages, making breakdowns, and proposals, and offering optional tours and services which fit the requested dates and timing which is demand has to be fulfilled as a tour consultant in addition to following up the payment from abroad agencies and checking the bills coming from suppliers in Egypt.
*Incoming Travel :
Handling the check-in and check-out of our clients in specified hotels. Follow up with the clients during their accommodation and be sure that they get the best service as should and do our best to fulfill their consecutive demands as soon as possible. In addition to handling the accommodation of the clients with the hotels to be covered with vouchers of our agency during their stay and get the necessities done in case of any amendments like early checkout, any extension, or in case of any extra service required by offering as many facilities to get them to have more opportunities to enjoy their vacation by making it remarkable as possible.
*Incoming Travel :
Escorting guests upon their arrival and departure through the land port, taking care of their entry visa procedures in the passport department, and facilitating their check-in process in their hotels. Update them with their sightseeing schedules and
everything relating to it from pick up time and location till their return back and what other services and meals including and accompanying them through the tours as well in case there are any fees or charges for their prearranged tours or services have to be paid on the spot and in case these services were optional and not already reserved by the operator, it will call for finalizing the charges and expresses of these services for each group with our agency accountant by displaying receipts for the amounts of each service confirmed.
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