مايكل Nakhle

Precise engagement in engineering workflows & sustainability assessment of business mediums, by pertaining professional principles, within micro & macro project management stratagems.

- Engineer work flows & handle parametric amendments.
- Train Staff members to effectively utilize the core banking application.
- Acquire training feedback to detect further system errors & bugs.
- Engage & analyse with several modules, to test and validate the sustainability of business environments.
- Expand gap evaluation & stress analysis to link processes with decision making tracks.
- Identify & develop business needs to maximize the effectiveness of end users.
- System development & enhancement, with a concentration on credit full operations - “Domain Engagement”.

Managed the customer service support of several leading banks in Lebanon, mainly Bank Audi - BLC Bank - Bank Al Baraka and Credit Bank, where I provided effective customer service, by endorsing problems and inquiries, placing queues into cycle, resolving according to priority, then acquiring feedback or escalating disputes.
- Call Center Duties “Call Logs & Management of service queues”.
- Consumer & Personal Loan simulations.
- Cards Activation / Deactivation.
- Purchase & Point of Sale authorization requests.
- Online Banking Support / ATM incident reports / Alarm notifications.
- Handle, resolve & escalate customer complaints & inquiries.