Customer Service Specialist
Pulz Solutions DMCC
Total years of experience :14 years, 6 Months
-Answers telephone calls and emails. interviews clients, verify information and assess caller’s concern. -Responsible for handling calls from new and existing customers regarding a variety of requests. -Address issues, provide support, offer product and service information, and resolve customer complaints as needed to keep customers satisfied and retain business. -Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. -Identify and escalate priority issues. Route calls to appropriate resource. -Follow up customer calls when necessary. -Document all call information according to standard operation procedures.
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
- Manage multiple accounts of the company with the given tasks
while maintaining a good communication process with the client. Provide reports as and when
required by the client while maintaining complete confidentiality regarding the account of the
client. Responsible in leading the team towards its goal. Manages the timely activities, schedule
of the team and provides them with necessary resources to accomplish the task.
OUTBOUND/SALES SPECIALIST
- (Outbound) Contact businesses or private individuals by telephone in order to solicit sales
for goods and services and adjust sales scripts to better target the needs and interests of
specific individuals. May also obtain customer information such as name, address, and payment
method.
INBOUND CUSTOMER SERVICE REPRESENTATIVE
- (Inbound) Handle customer queries, complaints, billing questions, and payment extension/
service requests. Calm angry callers, repair trust, locate resource for a problem resolution and
design best-option solutions.
INBOUND RESERVATION
- Assisting customers to reserve their seats for a business conference.
