Michael Yousef, Marcom Executive

Michael Yousef

Marcom Executive

Centro Global Solutions

Location
Egypt - Cairo
Education
Bachelor's degree, Information Systems
Experience
14 years, 0 Months

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Work Experience

Total years of experience :14 years, 0 Months

Marcom Executive at Centro Global Solutions
  • Egypt - Cairo
  • My current job since May 2017

Description:

Help develop and implement the marketing plan following business objectives and budgets and support the roll-out of the marketing campaigns/content across a range of online and offline channels

Roles & Responsibilities for Marcom:
• Ensure that all communication is in-line with corporate strategy (branding strategy)
• Fully utilize the social media platforms to promote the brand and services
• Support the online team in developing and implementing the brand strategy
• Execute content strategy across key target audience to build brand awareness
• Support the content team to generate engaging content
• Evaluate the success (impact & outcome) of all email campaigns against objectives
• Assist in identifying best practices and support processes of internal communication to ensure sharing across all sites
• Research, identify and monitor the company’s presence on any and all different online and offline channels

Webmaster at Centro Global Solutions
  • Egypt - Cairo
  • February 2013 to April 2017

Responsible for maintaining and monitoring a company’s website presence over the web through managing rich content that is relevant to the subject.
find website bugs such as (inactive links or not properly loaded images) and fix them.
Make sure that the website is accessible to as many people as possible through different browsers and through search engines.
Communicating with other departments such as IT Help Disk (internally) or IT partners (externally) to avoid website downtime.
Maintain a high level of security through firewall.
Responsible for planning the future changes in the website to make it more appealingly designed and content relevant

Training and development specialis at Centro Global Solutions
  • Egypt - Cairo
  • September 2012 to February 2013

1. Assist in developing individual employee training plan
2. Research and find available training avenues and classes
3. Develop, track and update a training budget
4. Investigate areas of needed training company wide and recommend solutions
5. Track and mange all training schedules and coordinate effort
6. Evaluate training venders to see who best meets the employees needs
7. Document and update all training plans and findings
8. Assist in other HR needed tasks

Trainer at Sutherland Global Services
  • Egypt
  • November 2010 to April 2011

Give customer service and process training

Customer Service Associate at Teleperformance
  • Egypt - Cairo
  • January 2009 to November 2010

Education

Bachelor's degree, Information Systems
  • at The Higher Institute Of Advanced Studies
  • July 2007

Specialties & Skills

Brand Communication
Public Relations
Writing
Customer Service
Marketing
Training
Marketing
Customer Satisfaction
Digital Marketing

Languages

English
Expert

Training and Certifications

Hubspot Inbound Marketing (Certificate)
Date Attended:
October 2020

Hobbies

  • Reading