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Michel Maalouly, Customer Support

Michel Maalouly

Customer Support·Sodetel

Lebanon

Work experience

Total years of experience: 0 years, 4 months

Customer Support

June 2013 - September 2013

Sodetel

Lebanon

June 2013 - September 2013

Provided accurate support to customers that had any technical problems with products and services, via E-mail or over the phone, maintaining the highest level of professionalism and ensuring customers are left satisfied and any issues resolved.
•Suggested and implemented improvements on the companies internal sales and after-sales procedures.
•Attended regular training on the companies products and software to ensure any fault or query that arises can be solved quickly and efficiently.
•Analysed and reported on recurring malfunctions so any on-going bugs can be tested and fixed.
•Guided customers through features of products and referred customers to the sales team if a cross-sell opportunity came up.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Skills

FINANCIAL DATA
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FINANCIAL DATA
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MARKET RESEARCH
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MARKET RESEARCH
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HYGIENE
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HYGIENE
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MICROSOFT EXCEL
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MICROSOFT EXCEL
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MILESTONES (PROJECT MANAGEMENT)
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MILESTONES (PROJECT MANAGEMENT)
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RESEARCH
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RESEARCH
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JAVA (PROGRAMMING LANGUAGE)
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JAVA (PROGRAMMING LANGUAGE)
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MYSQL
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MYSQL
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PHP (SCRIPTING LANGUAGE)
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PHP (SCRIPTING LANGUAGE)
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HYPERTEXT MARKUP LANGUAGE (HTML)
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HYPERTEXT MARKUP LANGUAGE (HTML)
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Languages

French

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English

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Arabic

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