Michel Mourad

- Managed all outlets in the resort including : 3 restaurants / Swimming Pool / Fitness Club / Bowling Lounge / Play Courts
- Established new SOPs for all departments
- Schedule modifications & restructuring for all departments
- Established Training Plans for recruited staff including F&B menu knowledge / SOS / Upselling techniques / Customer Relationship Management
- Established monthly performance assessment for all teams
- Established updated opening / mid / closing checklists
- Daily follow-up on clients’ feedbacks / data enquiry
- Ensure Food Safety & Hygiene Standards are applied
- P&L & Cost Control optimization

- Introductory interview with new candidates
- Established Training Plans for recruited staff including F&B menu knowledge / SOS / Upselling techniques
- Established monthly evaluations for team
- Established updated opening / mid / closing checklists
- Daily follow-up on clients’ feedbacks / data enquiry
- Ensure Food Safety & Hygiene Standards are applied
- Supervised SOS / SOPs implementation
- P&L & Cost Control optimization

Managed all aspects of FOH/BOH operations including:
- Manning for waiters, bussers, bartenders & guest relation.
- Established Training Plans for recruited staff
- Daily follow-up on implementing SOPs & Sequence of Service
- Daily follow-up on clients’ feedbacks
- Ensure Food Safety & Hygiene Standards are applied
- P&L & Cost Control optimization
- LP implementation

Opening Bebabel branch in Kuwait (Daily turnover of 2, 000 guests/day). Managed all aspects of FOH/BOH operations including:
- Manning for waiters, bussers, bartenders & guest relation.
- Established Training Plans for recruited staff
- Daily follow-up on implementing SOPs & Sequence of Service
- Daily follow-up on clients’ feedbacks
- Ensure Food Safety & Hygiene Standards are applied
- LP implementation

Managed all operations’ aspects including: Daily Checklists, Direct Contact with Suppliers, P&L Optimization, Daily service follow-up, Event Management.

Staff Trainings & skills development: Leadership / Time Management / Customer Relationship Management / Work Environment / Internal Relationship Management.