Michele Ukaegbu

• Customer Service: Responsible for welcoming patients, answering phone calls and emails in a courteous and professional manner, as
well as relaying messages to the doctors and hospital management
• Scheduling Appointments using MedicalDirector Pracsoft software and sending correspondence such as referral letters and medical
reports
• Maintaining Records: Updating medical records, whilst ensuring patient and practice confidentiality, as well as assisting patients with
completing necessary forms and documentation.
Skills

• Customer Service: Providing menus and delivering orders to over 50 customers per shift whilst ensuring that all items are prepared to
a satisfactory standard to ensure food quality and customer safety
Presenting the bill, processing payments and handling complaints
Relaying special requests, dietary restrictions, and order modifications to the kitchen staff to ensure accurate preparation
• Relationship Building: Greeting customers and developing relationships resulting in customer loyalty

• Learning and Development: Gained exposure into Oil and Gas, and tin markets and how the commodities are traded with a particular
focus on financial trading, hedging and the Incoterms.
• Impactful Communication: Conceptualized and delivered a high-impact presentation on clean energy initiatives, emphasizing
international agreements like the 2015 Paris Climate Agreement, and global challenges with energy transition

• CRM Implementation: Member of team responsible for implementing a new CRM to transform the company practices into a new cost
effective solution, leading to efficient processes and enhanced user experience within the digital department of a £10m medium sized
organization in the education and training industry, resulting in a 30% increase in customer satisfaction scores

Academic Leadership: Designed bespoke mentoring programme that significantly enhanced first-year students performance and
integration while establishing robust communication channels between undergraduates and faculty.

• Strategic Business Development: Delivered corporate governance support to a hospitality portfolio investment, catalysing 5% revenue
growth while executing analysis of Nigerias oil and gas sector that garnered executive-level acclaim.
• Impactful Communication: Conceptualised and delivered a high-impact presentation on global gas flaring effects, showcasing
advanced research synthesis and communication prowess to key stakeholders and industry leaders.
• Project Management: Spearheaded development of a persuasive government RFP response, demonstrating exceptional ability to align
corporate strategy with national energy initiatives and cross-departmental objectives.

• Public Speaking: Conceptualised and hosted a fortnightly talk show attended by an audience of about 300 students and staffto facilitate
discussions on diverse topics, including achievements, personal endeavors, and community ideas, fostering school-wide engagement.