Michelle Ann Crespo

Support end-to-end HR operations for ~1, 950 employees, ensuring compliant, efficient HR service delivery under UAE Labour Law.
Manage recruitment lifecycle: sourcing, interview coordination, offer preparation, visa processing, and site/office deployment.
Run monthly orientation programs and manage onboarding documentation, visas, and medical insurance enrolment for new hires.
Maintain HR master data and reconcile HR system records against administrative records for reporting accuracy.
Produce weekly HR reports on new hires, separations, and organizational changes to support management decision-making.
Maintain organizational charts and reporting lines across departments as workforce changes occur.
Coordinate probation reviews and performance management cycles, supporting managers through the evaluation process.
Partner with department heads to build role-specific KPIs aligned to business objectives.
Coordinate L&D programs with external training providers, including scheduling and training records.
Research and support enhancements to employee benefits programs to strengthen engagement and retention.
Draft HR communications (new hire and promotion announcements) and act as first point of contact for employee HR queries.

Managed documentation, project coordination, reporting, and stakeholder communication across technical and commercial operations.

Managed day-to-day HR operations across the full employee lifecycle: recruitment, onboarding, employee relations, and documentation.
Implemented HR policies aligned with UAE Labour Law and supported payroll preparation and benefits administration.
Prepared employment letters, salary certificates, NOCs, and disciplinary documentation; maintained accurate personnel records.

Managed financial records, reconciliations, and accounts payable/receivable, and supported audits before transitioning into HR.

Performed credit assessments, document verification, fraud prevention checks, and customer account evaluations.