Michelle Ann Crespo

• Manage the full life cycle of administrative recruitment logistics, including pro-active sourcing across diverse channels, interview scheduling, and candidate correspondence
• Prepare and issue legally compliant offer letters, company guidelines and job description to new hires, ensuring all necessary documentation is promptly secured for formal record-keeping
• Facilitate a smooth onboarding process by efficiently managing essential employment documents, coordinating employment visa applications, and handling health insurance enrollment to guarantee regulatory compliance
• Issues internal communications for new joiner announcements & promotions particularly for specialized and key leadership roles
• Maintain the integrity of the HR Master Data for the entire organization, accurately processing and reflecting all employee status changes (joiners, leavers, transfers & promotions) to support critical business and payroll functions
• Generate and distribute essential weekly HR reports on organizational changes (new hires and separations) to management for strategic workforce planning
• Regularly update departmental and management organizational charts based on master file changes to ensure accurate structure visualization
• Maintain and support the monthly provision of probationary lists to Department Heads for timely performance evaluation and follow-up
• Inform employees of all requirements necessary for their performance evaluations, ensuring clarity and timely adherence to the process
• Coordinate logistics for employee trainings, including liaising with external training centers, scheduling sessions, and communicating details to participating employees
• Manage the record-keeping of all employee training and development activities, maintaining accurate and up-to-date documentation of the trainings in the HR logs
• Assist in developing and researching new employee benefits programs as needed to ensure the company remains competitive and supports employee well-being
• Serve as a confidential first point of contact for employee inquiries and concerns regarding workplace issues and company policies

• Maintained and organized technical and commercial documentation, including contracts, technical specifications, and business agreements
• Created and updated reports, presentations, and other materials for technical and commercial purposes Facilitated communication between technical teams, such as engineers or developers, and commercial departments like sales or marketing
• Coordinated meetings, follow-ups, and ensure alignment between technical requirements and business objectives
• Collaborated with teams to gather technical and commercial requirements for project planning
• Provided administrative assistance to both technical and commercial teams, including scheduling, travel arrangements, and expense reporting
• Handled general administrative duties such as data entry, filing, and maintaining records

• Oversaw HR operations, including recruitment, onboarding, and employee relations
• Developed and implemented HR policies and procedures in accordance with UAE labour laws
• Supported payroll and benefits administration
• Promoted a positive workplace culture and employee engagement
• Coordinated with the Accounts Department regularly to have a smooth workflow between the two departments
• Prepared payment and reports for the HR & Admin-related expenses
• Prepared various employee requests such as annual or emergency leave, salary certificate, no objection letter, issuance of company phones and sim cards
• Prepared various letters for the company such as business letters for utility service providers, warning letters and termination letters for employees
• Ensured that all company and employee related documents are updated daily in the server

• Maintained accurate financial records by recording daily transactions, including accounts
payable, accounts receivable, and general ledger entries
• Assisted in the preparation of financial statements and reports Reconciled bank statements,
accounts, and resolve any discrepancies
• Assisted in analyzing financial data to identify discrepancies management review aided in the
preparation of budgets and forecasts
• Assisted during internal and external audits by providing necessary documentation and
explanations for financial records
• Processed invoices, expense claims, and payments accurately and in a timely manner
• Assisted the Chairman or Financial Manager in various tasks as required, such as preparing
financial reports, analyzing financial data, or participating in financial projects

• Evaluates various credit cardholder maintenance requests of high profile clients and corporate
accounts such as changing of credit limit, card replacement, second card issuance and
supplementary card issuance based on credit card usage and other income documents
• Conducts internal telephonic investigation to decrease fraud risk factors e.g. - home residency
and employment information
• Reviews application form to guarantee that all mandatory fields are filled up
• Ensures the validity of primary and secondary identification cards and income documents
• Authenticates the validity of the pre-screened documents
• Performs data entry for complete and accurate client information in the system