Soft skills Trainer
First source solutions Limitted
Total years of experience :2 years, 8 Months
Train candidates on customer service skills, interpersonal and presentation skills.
Participate in calibrations to ensure consistent scoring & feedback delivery approach
Keep the reps updated on new process changes/updates, improvement initiatives.
Develop Action plans and report out the improvement process in business reviews
Plan& run campaigns to drive Awareness/Improvements on Communication.