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Michelle Dcouto, Soft skills Trainer

Michelle Dcouto

Soft skills Trainer·First source solutions Limitted

India

Bachelor's degree, Commerce

Work experience

Total years of experience: 2 years, 8 months

Soft skills Trainer

March 2013 - October 2015

First source solutions Limitted

Bengaluru, India

March 2013 - October 2015

Train candidates on customer service skills, interpersonal and presentation skills.
Participate in calibrations to ensure consistent scoring & feedback delivery approach
Keep the reps updated on new process changes/updates, improvement initiatives.
Develop Action plans and report out the improvement process in business reviews
Plan& run campaigns to drive Awareness/Improvements on Communication.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Education

Sikkim Manipal University

November 2015

November 2015

Bachelor's degree, Commerce

India

Skills

Communication Skills
Expert
Communication Skills
Expert
Soft Skills
Expert
Soft Skills
Expert
Training
Expert
Training
Expert
Team Player
Expert
Team Player
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communication skills, people management skills
Intermediate
Communication skills, people management skills
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Soft Skills
Expert
Soft Skills
Expert
Training
Expert
Training
Expert
Team Player
Expert
Team Player
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

Languages

English
Expert