Shipping Coordinator
Sun Shine General Trading LLC
مجموع سنوات الخبرة :26 years, 1 أشهر
Sun Shine General Trading LLC is one of the leading Import and Export Company in the UAE and African countries. With a global network of 15 countries, with subsidiaries and affiliates accounted for the tremendous growth, Sunshine General Trading develops, manufactures and markets a wide variety of products, ranging from Building materials, Generators, Fast Moving Consumer Goods (FMCG) products with more than 100 SKU's, to earn the Company an outstanding reputation from our customers and associates worldwide. The company is currently present in many African Countries.
Job Responsibilities:
Sending confirmed contracts to suppliers and communicate advance payment (based on the terms of payment) to finance department
Follow-up to suppliers’ production status and readiness of the cargo.
Provide shipping instructions to suppliers or forwarding agents.
Follow-up with concerned on obtaining required shipping/customs documents for a smooth and timely shipping operation and ensure shipment status update is always communicated to concerned departments.
Liaise with freight forwarders on freight bookings and timely release of containers from shipping lines to meet shipping schedules.
Obtain, review, and submit required documents i.e. Pro-forma invoice (PI), Commercial Invoice (CI) and Packing List (PL) for inspections purpose
Follow-up with suppliers on loading of confirmed shipments and booking numbers of the containers.
Maintain accurate and timely records of en-route shipments status and provide regular updates to management and concerned departments.
Obtain drafted shipping documents, review and send confirmation to suppliers or forwarders.
Obtain original shipping documents from suppliers required for customs clearance and send them consignee (Angola/ Nigeria/ South Sudan) prior to the arrival of shipment at the port of destination.
Follow-up with the logistics department in (Angola/ Nigeria/ Mombasa) the clearance process of the shipments and ensure all information / documents are made available in a timely fashion to avoid any delay and demurrage charges.
Obtain output report for each shipment and communicate it to the respective logistics department(s) in (Angola/ Nigeria/ Mombasa) prior to shipment arrival at port of destination.
Follow-up with respective logistics department in (Angola/ Nigeria/Mombasa) the delivery of containers to the correct destination and their return to the shipping line within the stipulated timeframe.
Perform other duties related to the job as assigned by the management.
Ensure to provide excellent customer service through phone & e-mail in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Assist in training peers on improving customer support service. Develop and maintain in-depth product knowledge. Conduct customer surveys about the company’s service so as to obtain feedback.
Directly report to the Head of the Administration. Keeps and maintains a calendar on a daily basis, including executive meetings, organizing travel and preparing complex travel itineraries, writing minutes, taking dictation, planning, organizing, and managing events. Responsible for reading, monitoring, and responding to the principal's email, answering calls and handling queries and preparing correspondence on the principal's behalf. Coordinates with internal and external clients for process concerns. Attends to administrative activities (seminars and trainings.) Assist in general office administration and payroll distribution.
to the Director reporting directly to the Managing Director and as an Office Manager cum Front Office Executive who coordinates and facilitates the staff with all the necessary requirements.
Coordination of activities such as taking notes, scheduling and organizing meetings, carryout oral and written communication with staff members as well as clients, vendors, suppliers, etc., on behalf of the Director, troubleshooting without any supervision during difficult situations, arranging travel & accommodation, organizing office activities and events, maintaining archives (filing documents, updating files and registers related to attendance and work of the staff), managing material (sending, receiving & tracking of couriers and faxes), answering calls and directing them to the respective team members, greeting customers & visitors, stock management (facilitating stationery and other required office equipments), payroll activities, petty cash management, diary management of the Director, reporting (liaising between the staff and the Director / vendors, suppliers & clients) (presentations, letters, mails, minutes of the meetings, memos, itineraries, etc.).
Answer calls and respond to customers request in timely and accurate manner. Provide customers with complete product information. Identify and resolve customer issues. Meet sale quota.
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