Customer Operations Officer
Service Market
مجموع سنوات الخبرة :12 years, 7 أشهر
• Handling incoming customer requests: Owning each of your clients end-to-end, establishing relationships with them, providing them with information to complete the sales and ensuring that their needs are fulfilled
• Conducting outbound calls to manage the services we offer, sell our services and conduct continuous follow-up to ensure all sales are closed
• Establishing an excellent rapport with our customers and partners and advising them on how to benefit from our website
• Executing full operations cycle - Contacting customers, providing information to them about our products, obtaining price quotes and closing sales with the customers
• Providing Reports - daily and weekly on operations performance
• Providing actionable ideas to improve the sales process, products and offerings
Duties & Responsibilities:
• Key responsibility includes performing manual tests to ensure quality of software development and deployment. Duties include project analysis, outlining problems, opportunities and solutions for the project.
• Analyze the given situation and accordingly create a solution for the same.
• Plan and document sets of action for the testing phase based on the requirements and timeframe
• Prepare test cases and execute test steps to verify a particular feature or functionality of a software application.
• Compare expected and actual results for the purpose of determining whether a software product is functioning as per the customer requirements
• Prepare and communicate report to convey about all the actions taken, the bugs found, the bugs solved and any other issues encountered
• Provide clear test results presentation supported with examples and evidence
• Provide support to tourism company clients by assessing their system needs and service requirements, communicating issues, providing resolutions and meeting or exceeding client's customer service expectations.
October 26, 2011 - November 2014 - Sales Coordinator at Arabian Explorers Tourism LLC
• Provide personal administrative support to management and the company through conducting and organizing administrative duties and activities including receiving and handling information
• Communicate verbally and in writing to answer inquiries and provide information
• Coordinate the flow of information both internally and externally
• Handle incoming mail and other material
• Greet customers and provide them with excellent customer service.
• Maintain schedules and calendars
• Arrange and confirm appointments
• Direct phone calls to the designated department and give customer assistance to questions or concerns a person may have
July 2013 Contracting Executive at Arabian Explorers Tourism LLC
• Read and understand hotel contracts
• Enter contracted rates in the company system (Tour Plan)
• Update hotel tariff excel file for Russian and European markets
May-June, 2012 and June 2013 Visa Coordinator at Arabian Explorers Tourism LLC
• Process tourist visa application on Immigration System
• Check status of visas and communicate with company PRO for any visa application issues/problems
• Create and maintain daily excel report for moneybalance in Immigration and submit report to Accounst department.
• Send tourist visa copies to clients once visa application approved by Immigration.
I am a graduate of Bachelor of Science in Management Accounting.