Michelle Williams, Client Care Coordinator

Michelle Williams

Client Care Coordinator

Eternel Clinic

Location
United Arab Emirates - Dubai
Education
High school or equivalent, CeMap
Experience
9 years, 5 Months

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Work Experience

Total years of experience :9 years, 5 Months

Client Care Coordinator at Eternel Clinic
  • United Arab Emirates - Dubai
  • December 2015 to May 2016

manage switchboard, take appointments, book treatments and packages. Describe our products to the clients from a lay persons perspective; educate clients on products and treatments. Ensure all calls are followed up, daily cash flow and promotions. Administer closing of the clinic and daily cash collection. Handle all guest complaints in a professional manner. Create documents, send emails. Be courteous and accommodating to the clients needs and wants. Social Media, Marketing and events coordinator.

EU Sales Coordinator at Bold International
  • United Arab Emirates - Dubai
  • August 2015 to November 2015

international sales coordinator, selling luxury bathroom appliances.

Reception/Admin at Marsh
  • United Kingdom - London
  • March 2005 to September 2013

Maintain a high standard of appearance and demeanor. have a good knowledge of the building; be courteous, welcoming and presentable. keeping a strict record of incoming and outgoing mail and parcels. prepare meeting rooms and conferences, switchboard calls, arrange travel. Administration duties including; filing, faxing, post, contract documents, excel spreadsheets and expenses, disciplinary hearings, minute taking and time management. Use of word, excel, power point and Orchid software.

Education

High school or equivalent, CeMap
  • at GCSE's and GNVQ in Business Administration
  • January 2015

I have recently passed a home CeMap course - A full qualification to provide mortgages, privately and to the public.

Specialties & Skills

Mortgage Services
Customer Service Skills
Business Adminsitration
social media & marketing
PA to CEO
reception
customer service
customer service

Languages

English
Native Speaker