Grace Marie Larraga

Administration duties:

• Act as the focal point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Provide administrative support which includes secretarial and clerical works
• Prepare, draft and/or edit emails, letters, files, forms and other documents
• Maintain a filing system and keep records of all the documents, reports and files
• Responsible for scheduling and coordinating meetings, appointments, travel
arrangements and itineraries
• Produce reports, presentations and briefs
• Retrieve/upload documents, complete online and manual applications upon
request

Human Resource Duties:

• Assist in worker’s recruitment/documentation for local and from overseas
countries
• Consolidate resumes, shortlist candidates and arrange interview appointments with
the candidates for the hiring managers.
• Prepare, draft and send offer letter to selected candidates
• Prepare employment contracts, confirmation and transfer letters.
• Coordinate and compile pre-hire documentation.
• Organize induction for new hires, process bank accounts and update joining
documents
• Maintain proper records of the employee personnel files
• Ensure all staff leave records are properly documented.
• Act as the point of contact for employee issues
• Provide support to all Department Managers in employee relations cases, issues
and grievances
• Assist in the development and implementation of HR policies and procedures.
Write, revise, edit and proofread company policies and procedures and related
documents as needed.
• Assist in the conduct of exit interviews. Track employee turnover and exit rate.

• Handles all incoming call inquiries, complaints and ad-hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone and fax booking in an efficient and timely manner to guarantee customer quality service and satisfaction.
• Assist customers in hotel, restaurant and theme park tickets reservations, booking of tour packages. Recommend Company’s latest experiential travelling package to customers.
• Effectively manage a customer interaction, identify needs and offer a solution.
• Generate and post booking and sales reports required in daily work.
• Follow up on the feedback, escalation within internal department and customers.
• Feedback customer's comments to Team Leader for service improvement

• Acted as a liaison between departments. Handled guest and associate requests and complaints.
• Takes charge in the preparation and reviewing of Banquet Event Order and its dissemination to all concerned department.
• Generated reports and create presentations as needed or requested.
• Ensured thorough communication and understanding with guests and other departments by creating, distributing and reviewing Banquet Event Order.
• Supervised the operation of the event and assure a quality outcome.
• Coordinates all facets of F&B Operations with the F&B Manager.
• Coordinated with the organizer or contact person of events as endorsed by the Sales & Marketing department
• Consolidates customer feedback.

• Maintain high sanitation standards throughout the area of responsibility, which will meet or exceed Federal, State and Local standards.
• General prep work will be required (cutting vegetables, fruits, meats, etc.)
• Ensure that items are served at correct temperatures and in the proper plate presentation
• Operate all kitchen equipment, to include slicers, mixers, tilt skillets, ovens, steamers, fryers, extensive grilling and sauté
• Ensure that all food items are properly handled, and stored at the conclusion of the shift.
• Properly rotate inventory (FIRST IN - FIRST OUT).
• Follow all HACCP/Sanitation guidelines
• Restock hot lines
• Perform other duties as directed
• Maintain control over food security through regular inventories, proper portioning and correct lock up procedures and production methods.

• Cleans facilities, operates kitchen equipment and cash registers.
• Takes food orders from guests.
• Provides menu and park information to guests.
• Operates heating and cooling elements.
• Prepares and serves a high volume of meals.
• Operates food and beverage machines.
• Prepares salads, desserts, and fruit items.
• Sets up food displays and restocks when necessary.