Mifrah Nadeem Khan

• Build and manage a network of real estate agency partnerships through structured
onboarding, registration workflows, and regular briefing sessions on new project launches,
serving as the primary point of contact for partner agencies.
• Provide continuous partner support, resolve operational issues, and foster long-term trust
based relationships, applying interpersonal and behavioral insight to strengthen partner
engagement and retention.
• Handle end-to-end lead distribution and CRM operations on Bitrix24, including assigning
leads from WhatsApp marketing campaigns to Relationship Managers and maintaining
accurate lead tracking and reporting.
• Collaborate with marketing teams to deliver promotional campaigns, track partner
performance metrics, gather market feedback, and share actionable insights with
management to optimize channel strategies.

• Managed a portfolio of 150+ B2C accounts, overseeing the complete after-sales lifecycle
from inquiry handling to post-sales support, ensuring high levels of customer satisfaction
and issue resolution.
• Built and maintained strong client relationships by understanding individual needs,
providing tailored product and service information, and applying empathetic
communication to address concerns effectively.
• Negotiated terms and conditions of sales agreements, including pricing, delivery
schedules, and payment terms, to reach mutually beneficial outcomes for clients and the
organization.
• Led B2B partnership management for high-profile automotive accounts including Brabus
and Mercedes-Benz, overseeing after-sales client relationships and maintenance
procurement coordination.
• Utilized CRM tools to track account performance, manage client communications, and
generate reports that informed strategic decision-making across the sales function.

• Conducted comprehensive psychometric and career assessments to evaluate student
profiles and provide evidence-based guidance on suitable career pathways and academic
programs.
• Developed individualized career plans and development strategies for diverse client
profiles, addressing career-related challenges, uncertainties, and transitions through
structured counseling sessions.
• Guided individuals on university application processes including program selection,
statement of purpose writing, and application completion, supporting successful
placement outcomes.
• Provided one-on-one and group counseling support, applying psychological frameworks to
help clients overcome decision-making barriers and build confidence in their career
choices.